Last updated on November 4th, 2025 at 11:41 am In an effort to stimulate practice growth, you may spend thousands on marketing (SEO, postcards, care-to-share programs, reactivation efforts, etc.). And unfortunately, you may be doing this while overlooking the most important factors in practice growth… Your Receptionist. And while it’s fairly obvious that the Receptionist position ranks high in importance…
Last updated on November 12th, 2025 at 01:36 am Is there a dentist that wouldn’t want: Superior patient retention: Loyal patients who stay with the practice long-term and show up for their appointments? Excellent word of mouth with tons of referrals? Numerous positive reviews online (Google, Yelp, etc.)? Beyond great clinical care, these factors are heavily dependent on customer service,…
Editor’s Note: MGE Client Justene Doan, DDS practices in the San Diego, CA area with her husband, Roger Tran, DDS. Since first becoming a client, their practice has grown considerably; now a multi-provider practice with two locations, three General Dentists and two specialists. Looking for ways to maintain the highest level of personalized service in a large practice (that is…
Last updated on November 10th, 2025 at 07:16 pm What is the first impression that new patients (or potential new patients) get from your office? Good? Bad? Indifferent? The answer to this question can have a major effect on: Whether or not they actually make it into the office for their appointment If they come back to the office for…
Last updated on November 4th, 2025 at 06:20 pm We opened our office in April of 2015 in New York (Queens). There’s no shortage of competition in our area; on our street alone there are seven other dental offices. We started out looking to do something great, so when considering ways to make our practice stand out, we stuck with…
To start things off, I have a question for you: What would you think of a restaurant where only 10 or 20% of the people ever go back? You’d think that it isn’t a very good restaurant or something must be wrong with the food, right? A good restaurant or successful business makes people want to come back or continue…