Customer Service

Create a better patient experience at every touchpoint. From first call to follow-up, learn how service impacts retention and case acceptance.

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Featured image for “6 Steps to a Productive Hygiene Department!”

Customer Service

6 Steps to a Productive Hygiene Department!

by Chris Menkhaus
Sep 26th, 2018
Last updated on November 4th, 2025 at 02:45 pm Hygienists play a huge role in the value and growth of a dental practice. Some very smart people have said that, ultimately, a dental practice is only as valuable as its hygiene department—and they wouldn’t be wrong. In fact, a properly run hygiene department should produce at least 30% of the…
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Featured image for “3 Techniques to Improve Employee Phone Skills”

Customer Service

3 Techniques to Improve Employee Phone Skills

by Bruce Smoler
Apr 18th, 2018
Last updated on November 4th, 2025 at 03:38 pm This week’s blog post comes from MGE client, seminar speaker and Power Program graduate, Dr. Bruce Smoler. Using the practice management information from the MGE Program, Dr. Smoler has tripled his production and collections, and transformed his practice into a tremendously efficient fee-for-service office. The Problem: Phone calls were coming in…
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Featured image for “5 Ways to Improve the Patient Experience”

Customer Service

5 Ways to Improve the Patient Experience

by Gregory A. Winteregg, DDS
Jul 5th, 2017
Last updated on November 12th, 2025 at 01:36 am Is there a dentist that wouldn’t want: Superior patient retention: Loyal patients who stay with the practice long-term and show up for their appointments? Excellent word of mouth with tons of referrals? Numerous positive reviews online (Google, Yelp, etc.)? Beyond great clinical care, these factors are heavily dependent on customer service,…
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Featured image for “One Incredibly Simple Change to Make Your Front Office More Efficient”

Customer Service

One Incredibly Simple Change to Make Your Front Office More Efficient

by Justene Doan, DDS
Jun 14th, 2017
Editor’s Note: MGE Client Justene Doan, DDS practices in the San Diego, CA area with her husband, Roger Tran, DDS. Since first becoming a client, their practice has grown considerably; now a multi-provider practice with two locations, three General Dentists and two specialists. Looking for ways to maintain the highest level of personalized service in a large practice (that is…
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