Last updated on November 3rd, 2025 at 03:34 pm If you look through negative online reviews for dental offices, you’ll notice one of the common themes is, “The doctor is great, but _________ .” Fill in the blank with things like, “They messed up my insurance,” “I had to wait an hour,” “The receptionist was rude on the phone,” “I…
Last updated on November 12th, 2025 at 06:07 pm “You can’t tell people what to do!” Years ago, this is what one of our client’s Schedule Coordinators told their Office Manager when she asked why a patient was scheduled for a primary procedure late in the afternoon; as opposed to the morning, you know, during Primary Time. It was illuminating…
Last updated on November 3rd, 2025 at 06:35 pm What if your dental practice was losing thousands of dollars per day? And what if you, the dentist/owner, were never even aware of it—because it’s happening at the front desk and word never gets back to you? I’m confident saying that there’s at least an 80% chance this is happening to…
Last updated on November 4th, 2025 at 12:35 am There are about 200,000 dentists in the United States. And, depending on where you practice, there may be hundreds if not thousands of dentists in your immediate area. With all of this competition, how can the average private practicing dentist make their office stand out? For that matter, what makes your…
Last updated on November 17th, 2025 at 01:21 pm Want to improve the “customer (patient) experience” in your practice? Chances are, you’ve heard of a ton of “great ideas” about how to do this. But are you using/implementing them? And if you have managed to implement some—do they stay implemented? If you’re like the majority of your colleagues, troubles with…
Last updated on November 4th, 2025 at 11:25 am If you’re sitting down at the end of the day wondering why you’re not getting more referrals…well, you need to read this post. Referrals don’t have to be hard to come by. In fact, you can steadily increase your new patient numbers every month—it just takes a little out-of-the-box thinking. If…