Customer Service

Create a better patient experience at every touchpoint. From first call to follow-up, learn how service impacts retention and case acceptance.

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6 Tips for Getting Ahold of Patients on the Phone

by Power Client Manager Department

Jul 6th, 2022

Last updated on October 31st, 2025 at 05:39 pm One of the most popular questions I get asked is how to get patients back on the schedule. I hear all the time how difficult it is to actually get ahold of patients and get them back in the office. The truth, though, is that it doesn’t have to be difficult,…

Customer Service

An Easy Way to Improve Customer Service in Your Dental Practice

by Jeff Santone

Sep 22nd, 2021

Last updated on November 3rd, 2025 at 03:34 pm If you look through negative online reviews for dental offices, you’ll notice one of the common themes is, “The doctor is great, but _________ .” Fill in the blank with things like, “They messed up my insurance,” “I had to wait an hour,” “The receptionist was rude on the phone,” “I…

Customer Service

Getting Control of Your Schedule: Can You “Tell Patients What to Do?”

by Jeffrey M. Blumberg

Jun 30th, 2021

Last updated on November 12th, 2025 at 06:07 pm “You can’t tell people what to do!” Years ago, this is what one of our client’s Schedule Coordinators told their Office Manager when she asked why a patient was scheduled for a primary procedure late in the afternoon; as opposed to the morning, you know, during Primary Time. It was illuminating…

Customer Service

How Most Dentists Are Unknowingly Losing Thousands of Dollars per Day

by Jeff Santone

Jun 23rd, 2021

Last updated on November 3rd, 2025 at 06:35 pm What if your dental practice was losing thousands of dollars per day? And what if you, the dentist/owner, were never even aware of it—because it’s happening at the front desk and word never gets back to you? I’m confident saying that there’s at least an 80% chance this is happening to…

Customer Service

10 Tips for Scheduling Patients as Your Practice Reopens

by Sabri Blumberg

May 6th, 2020

Last updated on November 12th, 2025 at 03:45 pm Several states have begun Phase 1 of reopening—meaning that dental offices are allowed to resume elective procedures—with many other states and a few Canadian provinces looking to reopen soon as well. With the proverbial “rubber about to hit the road,” you need a plan in place to ensure that when you…

Customer Service

A Simple Way to Improve Customer Service in Your Dental Practice

by Ashley Fuegel

Oct 9th, 2019

Last updated on November 4th, 2025 at 12:35 am There are about 200,000 dentists in the United States. And, depending on where you practice, there may be hundreds if not thousands of dentists in your immediate area. With all of this competition, how can the average private practicing dentist make their office stand out? For that matter, what makes your…

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Customer Service

6 Tips for Getting Ahold of Patients on the Phone

An Easy Way to Improve Customer Service in Your Dental Practice

Getting Control of Your Schedule: Can You “Tell Patients What to Do?”

How Most Dentists Are Unknowingly Losing Thousands of Dollars per Day

10 Tips for Scheduling Patients as Your Practice Reopens

A Simple Way to Improve Customer Service in Your Dental Practice

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