Last updated on October 31st, 2025 at 05:39 pm One of the most popular questions I get asked is how to get patients back on the schedule. I hear all the time how difficult it is to actually get ahold of patients and get them back in the office. The truth, though, is that it doesn’t have to be difficult,…
Last updated on November 3rd, 2025 at 03:34 pm If you look through negative online reviews for dental offices, you’ll notice one of the common themes is, “The doctor is great, but _________ .” Fill in the blank with things like, “They messed up my insurance,” “I had to wait an hour,” “The receptionist was rude on the phone,” “I…
Last updated on November 12th, 2025 at 06:07 pm “You can’t tell people what to do!” Years ago, this is what one of our client’s Schedule Coordinators told their Office Manager when she asked why a patient was scheduled for a primary procedure late in the afternoon; as opposed to the morning, you know, during Primary Time. It was illuminating…
Last updated on November 3rd, 2025 at 06:35 pm What if your dental practice was losing thousands of dollars per day? And what if you, the dentist/owner, were never even aware of it—because it’s happening at the front desk and word never gets back to you? I’m confident saying that there’s at least an 80% chance this is happening to…
Last updated on November 12th, 2025 at 03:45 pm Several states have begun Phase 1 of reopening—meaning that dental offices are allowed to resume elective procedures—with many other states and a few Canadian provinces looking to reopen soon as well. With the proverbial “rubber about to hit the road,” you need a plan in place to ensure that when you…
Last updated on November 4th, 2025 at 12:35 am There are about 200,000 dentists in the United States. And, depending on where you practice, there may be hundreds if not thousands of dentists in your immediate area. With all of this competition, how can the average private practicing dentist make their office stand out? For that matter, what makes your…