Videos & Podcasts
Practice tips on the MGE YouTube channel
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Latest Episodes
Ep. 264: The Doctor-Treatment Coordinator Handoff
You can present the perfect treatment plan and still lose the case during the handoff. Jeff and Sabri explain how doctors and treatment coordinators can work together to create a smoother transition and increase treatment acceptance.
Morning Production Meeting - https://www.mgeonline.com/morning-production-meeting-download/
Ep. 263: Incentive Plans for Your Practice
A great bonus system can motivate your team, increase productivity, and put more money in everyone's pocket. In this week's episode, Jeff breaks down how to structure staff incentives that reward real results without eating into your practice's profitability.
EP 263 Handouts - https://www.mgeonline.com/ep-263-podcast-downloads-form-page/
Ep. 262: Five Reasons Dentists Don't Delegate (and How to Fix it)
Are you spending your day doing work that someone else on your team could handle? Jeff explains why dentists get trapped doing everything themselves and how better delegation can free you up to focus on your patients and running the business.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Ep. 261: The Hour a Week That's Costing You Hundreds of Thousands
You could be spending thousands on marketing without actually knowing which campaigns are bringing in patients. In this week's episode, Jeff breaks down the simple feedback your team should be tracking and how it can help your campaigns bring in more new patients.
New Patient Call Log - https://www.mgeonline.com/np-call-log/
Ep. 260: A Plumber Wouldn't Put Up with Your Accounts Receivable
Old insurance claims, incorrect balances, and poor follow-up could be costing your practice tens of thousands of dollars. In this week's episode, Jeff explains how to identify the problems hiding in your AR and start collecting what you're owed.
Smile Care Claims - https://www.smilecareclaims.com/
Dental Business RX Episode 200 - https://www.dentalbusinessrx.com/episodes/ep200
Ep. 259: Is There a Million Dollars Sitting in Your Software?
Your incomplete treatment list may represent one of the biggest untapped opportunities in your practice. In this episode, Jeff explains how to reactivate these patients, bring them back into the office, and get more diagnosed treatment accepted.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
DDS Success (coupon code RX269) - https://ddssuccess.com/
Morning Production Meeting - https://www.mgeonline.com/morning-production-meeting-download/
Dental Business RX Episode 34 - https://www.dentalbusinessrx.com/episodes/ep34
Ep. 258: The 4 Reasons PPO Exits Fail
Why do some practices thrive after dropping PPOs while others struggle and end up going back? Jeff and Sabri break down the four foundational problems that can derail your transition and how to avoid them.
Smile Care Claims - https://www.smilecareclaims.com/
Get Out of Network Blueprint (Free, in person) - https://www.mgeonline.com/out-of-network/
Get Out of Network Blueprint (virtual) - https://www.mgeonline.com/out-of-network-blueprint
Ep. 257: What Does AI Say About YOUR Dental Practice?
When a patient searches for your practice through AI, the answer can be shaped by everything from your reviews to your social media and videos. In this week's episode, Jeff and Dan explain how to take control of your digital presence before AI does it for you.
https://blumbergdigital.com/
Dan's email - Dan@blumbergdigital.com
Ep. 256: How to Train a Dental Receptionist
Your marketing can generate all the calls in the world, but it means nothing if your front desk cannot convert them into patients. In this episode, Jeff breaks down how to train your reception team, improve phone handling, and make a great first impression with every caller.
ADA Survey - https://www.ada.org/resources/research/health-policy-institute/dental-care-market/state-of-the-us-dental-economy
Mystery Call - https://www.mgeonline.com/your-mystery-call
New Patient Intake Form - https://www.mgeonline.com/np-intake-form/
New Patient Call Log - https://www.mgeonline.com/np-call-log/
DDS Success (coupon code RX269) - https://ddssuccess.com/
Ep. 255: The Rural Strategy
Where you open or buy a practice can have a major impact on its long term success. In this episode, Jeff explains why today's buyer market presents a unique opportunity and how to identify locations with the greatest growth potential.
DSO Summit - https://www.mgeonline.com/dso-summit
HRSA - https://bhw.hrsa.gov/workforce-shortage-areas/shortage-designation
Ep. 254: Why Dentists Are Losing the Hiring War
It's not that dentists don't want to pay their teams more—many simply can't. In this week's episode, Jeff explores the growing gap between rising practice expenses and stagnant insurance reimbursements, and what it means for the future of dentistry.
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
The Get Out of Network Blueprint Seminar - https://www.mgeonline.com/out-of-network-blueprint
Dental Business RX Episode 251 - https://www.dentalbusinessrx.com/episodes/ep251
Dental Business RX Episode 252 - https://www.dentalbusinessrx.com/episodes/ep252
Dental Business RX Episode 253 - https://www.dentalbusinessrx.com/episodes/ep253
Ep. 253: Breaking Up with Insurance: A Step-by-Step Guide to Getting Out of Network — Part 3
You've planned your PPO exit. Now it's time to put that plan into action. In the final installment of this three-part series, Jeff covers steps seven through nine, including how to train your team, communicate the change to patients, and confidently drop your remaining PPO plans.
Handouts - https://www.mgeonline.com/ep-253-podcast-downloads-form-page/
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
The Get Out of Network Blueprint Seminar - https://www.mgeonline.com/out-of-network-blueprint
Ep. 252: Breaking Up with Insurance: A Step-by-Step Guide to Getting Out of Network — Part 2
Ready to take the next step toward going fee-for-service? In the second installment of this three-part series, Jeff covers steps four through six, showing you how to organize your PPO exit, adjust your fees, and prepare your practice for long term success.
Handouts - https://www.mgeonline.com/ep-251-podcast-downloads-form-page/
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
The Get Out of Network Blueprint Seminar - https://www.mgeonline.com/out-of-network-blueprint
Wasserman Guide – https://wasserman-medical.com/product-category/dental
Ep. 251: Breaking Up with Insurance: A Step-by-Step Guide to Getting Out of Network — Part 1
Thinking about dropping PPOs but not sure where to start? In the first installment of this three-part series, Jeff breaks down the first three essential steps to leaving insurance the right way while protecting your patient flow and profitability.
Handouts - https://www.mgeonline.com/ep-251-podcast-downloads-form-page/
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
The Get Out of Network Blueprint Seminar - https://www.mgeonline.com/out-of-network-blueprint
The MGE New Patient Workshop - https://www.newpatients.net/
James Burden, DDS & Amy Eveland, OM
Amy Eveland is the regional office manager for Dr. James Burden's practices, which have grown from a single office to four practices plus a call center. She has attended the New Patient Workshop three or four times and brings staff each time. The workshop shaped how the group designs its mailings and websites, tracks outflow every week, trains receptionists to convert marketing calls, and manages outside marketing contractors. Dr. Burden reports that new patients were on a downward trend and are now back where they should be, and that he has less stress with associates and a management team running the business side.
David Shannon, DDS
Dr. David Shannon has practiced for 45 years and bought his current San Fernando Valley office in 2008, just before the recession cut his practice by 60 to 70 percent. When he first spoke with MGE he was collecting about $35,000 a month and considering selling. After the New Patient Workshop, collections went to $75,000 a month within about a year, new patients went from six a month to 52, referrals reached 18 in a single month, Google reviews more than doubled, and he added a hygienist four days a week. At 71 he describes practice as a game he enjoys every day.
Nathan Owens, DMD
Dr. Nathan Owens practices in Pulaski, Tennessee, a town of about 10,000 people. Before the New Patient Workshop his office was doing roughly a million dollars a year on 30-some new patients a month. After implementing what he learned, new patients jumped to 50 to 60 a month, and five years on the practice sees 90 to well over 100 new patients a month, produces over 3 million a year out of 11 operatories with 38 employees, and has added a second location. He now works three days a week and has a staff member running the marketing.
Sumbul Naqvi, DMD
Dr. Sumbul Naqvi practices in the Framingham, Massachusetts area, which she describes as a low-income market that used to bring her mostly state-insurance patients. She has attended the New Patient Workshop every year since 2014 to keep her marketing current. New patients went from 20 to 25 a month, where they sat despite heavy marketing spend, to a high of 72 a month, with more fee-for-service and implant patients. Her team's review program took the office from about 40 Google reviews to over 200, and she now directs her outside marketing vendors herself.
Umar Haque, DDS
Dr. Umar Haque came to the New Patient Workshop skeptical, having been through three other consulting groups. He and his team implemented the workshop material immediately: the month before the workshop was one of the office's worst ever, the month after was its best ever, and production rose 40% the following month. Their review program, social media and a rebuilt website took new patients from three to five a month to around 40 a month in the years since.
Chris Sims, DDS
Dr. Chris Sims and his wife Monica of Hamilton, Ontario took over a small, conservative practice knowing how to do dentistry but not how to run a business: 60-hour weeks, no real control, and eight to ten new patients a month. Told by MGE they could double the practice in 90 days, they didn't believe it, then did it, and have since 4Xed production and collections, now seeing over 100 new patients a month with a team that shares their vision.
Gerardo Mercado, DDS
Dr. Gerardo Mercado of Los Angeles bought his practice but still felt like the associate: staff ran their own areas, nothing progressed, and he had no real control. Through the MGE Power Program's leadership and management training he now walks in as a business owner first and a provider second, and within about a year and a half his practice had more than doubled in both collections and new patients.
Ken Cirka, DMD
Dr. Ken Cirka joined MGE seeing about 10 new patients a month in a downtown Philadelphia high-rise shared with 30 other dentists. After 15 years applying MGE's marketing and management systems, his Center City practice has grown more than 25-fold, averages 137 new patients a month on a marketing budget under 3%, employs 20 full-time staff, and has been named the largest dental practice in Philadelphia, while he has stepped back from day-to-day dentistry.
Arvind Philomin, DDS & Divya Adusumilli, DDS
How did you start out? Arvind: I went to NYU College of Dentistry and graduated in 2002. Right after graduating, I did my residency and then four years of implant training while working as an associate. From there, I opened a few practices with a partner. Divya: I also went to NYU College of Dentistry and graduated in 2006. After…
Dr. Saboad Swarrup
COVID knocked Dr. Swarrup's solid practice off its feet — staff and hygienists lost, patients staying away. The MGE New Patient Workshop 'flipped a switch,' and the Power Program followed with concrete practice-management structure and hiring strategies, revitalizing the practice and growing it 50% in just six months.
Rushi Trivedi & Dr. Shilpa Trivedi
Engineer Rushi Trivedi left a Wall Street career to run the business side of his wife Dr. Shilpa Trivedi's practice, which she'd bought within a year of graduating and was working six days a week to sustain. Through MGE's Power Program they've achieved 8X growth, built two thriving practices, and — most importantly for them — reclaimed time together.
Dr. Wisnuski — Elite Dental (Holland, MI)
With 30 years in practice, Dr. Wisnuski of Holland, Michigan had almost no online presence and averaged 10–15 new patients a month — and assumed that was fine. After the MGE New Patient Workshop he built an organized, trackable marketing presence and tripled new patients within a few months.
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