“I hired a new employee, but they’re just not getting up to speed the way I hoped.” Or, “I’m just unhappy with my staff. I feel like it’s hard to find good staff these days.” I’ve heard this a lot, and I understand the feeling. You hired someone to lessen the load, but now you feel like the person you…
“Hiring” is not most dentists’ favorite word. It can be one of the more stressful aspects of owning and managing a dental practice. And it becomes a lot more stressful when new employees make costly mistakes. I’ve seen just about every mistake that can be made, including silly ones, like: Inputting insurance incorrectly, Forgetting to take a payment before the…
Last updated on November 11th, 2025 at 07:46 pm Do you ever feel frustrated that your staff don’t seem to care as much about the practice as you do? And when there are problems—production is low, or other improvements need to be made—are you always the one that has to take initiative to fix it? Naturally, as the practice owner…
Last updated on November 3rd, 2025 at 08:35 pm Q: How do I find a good office manager? A: This is an important question for a dentist regardless of the growth stage of their dental practice. Whether you’re just starting out or have been in practice for 15 years or more, an effective Office Manager who operates as an executive…
Last updated on November 4th, 2025 at 11:29 am With every profession we have our learning/schooling period and then we’re off to go about our business. And to keep skills sharp (and stay legally compliant), most licensed professional arts (medical, dental, law, et al.), have some type of continuing education requirement. And that’s all well and good. But… Yes, there’s…
Last updated on November 4th, 2025 at 11:49 am For this Q&A post, I thought I’d do something a little different. Normally, someone sends me a specific question and I answer it. For this post, I wanted to answer a question I get asked… a lot. And while the wording may change slightly from time to time, the question is…