There have been several very important and impactful changes to the “normal” in the hiring and staffing world today. Many of these changes have happened over the past 5 years slowly and you may have missed them and find yourself facing difficulties because of them. I wanted to write this article to help you identify them, but more importantly, so you can adjust and hopefully rid yourself of any of these problems if you…
What are your thoughts on cross training your team? Is it worth it? Good idea? Bad one? This is a subject I’ve been regularly asked about throughout my career. And my answer is always the same: Cross-training can be a great idea when you do it right, or a really horrible idea that negates all sense of accountability in your…
Let’s be honest—running a dental practice is a lot more than just seeing patients and performing procedures. A smooth, well-run office depends on strong teamwork, clear communication, and continuous learning. But finding the time for professional development? That’s where it gets tricky. If you’ve ever tried scheduling a long team meeting or an after-hours training session, you probably know how…
Last updated on November 17th, 2025 at 03:31 pm As a dentist, the start of a new year is the perfect time to set ambitious yet achievable goals for your practice. Whether you want to expand patient care, adopt new technology, or enhance your team’s skills, taking time to plan now can lead to significant growth and fulfillment. Start with…
If you hire a new administrative staff member, what’s one of the first things you’d have them do? Answer the phones? If this was your response – you’re not alone. It’s what most dental practices do. And it could be costing you – a lot. Often thought of as an “entry level position,” reception in a dental practice is much…
Last updated on November 17th, 2025 at 03:06 pm The success of a dental practice heavily relies on various factors, including effective marketing, quality dental care, and a skilled team. Among the essential team members, the dental practice receptionist plays a pivotal role in converting potential patients into actual appointments. A while back, I had a great discussion with Sabri…