In a dental practice, there’s a function that is almost always undervalued or neglected. Lack of this function can throw a pretty large wrench into the mix despite superior clinical, management, marketing and communication skills. The function I’m referring to is: Quality Control. And by this I don’t just mean clinical quality control. I trust that you already maintain tight…
Last updated on November 10th, 2025 at 02:51 pm For this week’s web letter, we have the privilege of offering the article “Getting Patients to SHOW UP!” by MGE client Laura Hatch, MS, Office Manager of Scripps Rock Dental and CEO of Front Office Rocks, an online training company for front desk staff. Since becoming MGE clients in 2003, Laura…
For this week’s webletter, we have the privilege of offering the article “The Hand Off—Don’t Drop the Ball” on how to handle dental patients by MGE client Laura Hatch, MS, Office Manager of Scripps Rock Dental. Since becoming MGE clients in 2003, Laura and Dr. Tony Hatch have actually built two successful practices, starting out with their Maryland office, which…
Last updated on November 12th, 2025 at 02:31 pm Six months out of dental school, I discovered that at least 8 out of 10 patients had the same six objections on going ahead with their treatment plans: “I’m only doing what the dental insurance covers.” “I have no money.” “File a predetermination of benefits for me.” “I need to talk…
Last updated on November 5th, 2025 at 01:51 am Working in the same environment day after day can, to a degree, numb the senses. I’ll give you an example: Years ago, I noticed a nine-inch stack of files on a co-worker’s desk. It was neatly stacked in the far right-hand corner. We worked together quite a bit, and every few…
Last updated on November 12th, 2025 at 12:28 am For this week’s webletter, we have the privilege of offering the article “Getting New Patients in the Door” by MGE client Laura Hatch, M.S., Office Manager of Hatch Dental. Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. Front…