Q. I would like to start measuring individual employee productivity by using statistics. Do you have any suggestions on which stats to assign to the various jobs in the office? Good question. And I want to start my answer with a disclaimer: there’s quite a bit to know about statistic management! On the MGE Power Program a client might spend…
Last updated on November 10th, 2025 at 06:40 pm Q: How can I make sure that adding an associate doesn’t turn into a “nightmare”? First you need to make sure that your practice is ready for an associate. Can you afford one? Can you keep them busy? How are you going to use this associate? Is your staff set up…
Last updated on November 10th, 2025 at 06:19 pm Q: I don’t have time to keep up with the business end of my practice unless I want to work 60 hours a week. Any ideas? A: Unfortunately, this situation is not uncommon. And while it would be difficult to zero in on exactly what’s happening in your office without a…
For this week’s webletter, we have the privilege of offering the article “The Hand Off—Don’t Drop the Ball” on how to handle dental patients by MGE client Laura Hatch, MS, Office Manager of Scripps Rock Dental. Since becoming MGE clients in 2003, Laura and Dr. Tony Hatch have actually built two successful practices, starting out with their Maryland office, which…
I want to start this post on the subject of dental problems off by illustrating its primary message. As a dentist, what’s your take on this conversation? Doctor: “Joe (patient), we need to do something about this tooth. I’m concerned that if we don’t treat it now (with a crown, inlay, etc.) we’ll be looking at a root canal in…
Last updated on November 17th, 2025 at 07:45 pm Q: How can I set up my schedule so patients wait no longer than 10 minutes? To ensure that no patient waits longer than 10 minutes requires some planning. First, have a clear idea (and policy for your staff) on how long each of your clinical procedures normally takes. Secondly, I…