Tip of the Week: Broken Appointment Fees for Patients Who Cancel

Last updated on April 30th, 2026

Greg Winteregg, DDS of MGE Management Experts, discusses whether it’s worthwhile to charge broken appointment fees and suggests a solution for patients who chronically cancel. Watch the video below to find out what Dr. Winteregg’s best advice is for this specific situation and how you can implement it right away.

Tip of the Week: Broken Appointment Fees

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Gregory A. Winteregg, DDS

About the Author

Gregory A. Winteregg, DDS

An MGE client prior to becoming a partner in 1994, Greg has spent the last 23 years teaching doctors how to create exponential growth and take control of their practices. A model of what can be accomplished by an MGE client, Greg more than doubled his collections, 7Xed his new patients and reduced his workweek to 22.5 hours per week—all within 12 months of starting the MGE Program! As a nationally recognized practice management speaker, Dr. Winteregg is entertaining, yet hard hitting and informative. His specific knowledge and personal application of the principles he teaches makes the information very real and immediately applicable to every person, whether they are a doctor or an office team member. He has personally lectured to or consulted several thousand dentists on every aspect of practice management and expansion and has been a featured speaker at a number of dental meetings. He has also been published in several national magazines specific to the dental industry.

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