cancellations

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3 Techniques to Improve Employee Phone Skills

Apr 18th, 2018

This week’s blog post comes from MGE client, seminar speaker and Power Program graduate, Dr. Bruce Smoler. Using the practice management information from the MGE Program, Dr. Smoler has tripled his production and collections, and transformed his practice into a tremendously efficient fee-for-service office. The Problem: Phone calls were coming in and we were not converting these calls as well…

Hygiene & Recall

5 Ways to Reduce Hygiene Cancellations & No-Shows

by MGE Consulting Department

Nov 15th, 2017

Hygiene cancellations and no-shows can be aggravating… on many levels. Beyond the obvious—lost production and a hygienist with no patient, there’s the more subtle effects: lowered morale, the upset/annoyance felt by the staff and/or the hygienist and occasional finger-pointing: “I thought you confirmed that patient…” And let’s not forget the lost opportunity for that patient and the practice to monitor…

Hygiene & Recall

5 Hygiene Department Myths

by Sabri Blumberg

Sep 13th, 2017

If you’re a general dentist, your practice is only as strong as your hygiene department. You may have heard this before. And it’s true. In fact, it’s the first thing I cover when meeting a client who’s newly enrolled in the MGE program. And chances are, you’ve seen all types of hygiene/recall programs that can allegedly do “wonders” for your…

New Patients

New Patient Scheduling & Confirmation Ideas: Let’s Make Sure They SHOW UP!

by Chris Menkhaus

Aug 17th, 2017

In conversations with dentists and/or their office managers, it’s not uncommon for me to hear something like this regarding new patient scheduling: We did some new patient marketing, got a lot of phone calls and appointments…but hardly any of them showed up! The usual “culprit” behind this abysmal no-show rate: the marketing And the general assumption? “The Marketing” is attracting…

Practice Management

Ask Sabri: Staff Lateness & Patient Cancellation Problems

by Sabri Blumberg

Dec 17th, 2016

In this week’s blog post, MGE’s Deputy Chief Operating Officer, Sabri Blumberg, answers practice management questions from dentists around the country. Q: I have an employee who’s late on a regular basis. She changes for a little while after I speak with her about it, and then just reverts to being late again. What should I do? Good question, and…

Case Acceptance

Ask an MGE Consultant: 3 Questions & Answers with MGE’s Top Consultants

by MGE Consultants

Feb 25th, 2016

For this week’s blog post, we’re debuting the “Ask an MGE Consultant” column. We all know that Sabri Blumberg works very hard, so we’re giving her a little break from her usual “Ask Sabri” column. Don’t worry, it’ll be back soon, but until then we think you’ll find you’re in very capable hands with MGE’s top consultants, Chris Menkhaus, Dania…

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