In a dental practice, there’s a function that is almost always undervalued or neglected. Lack of this function can throw a pretty large wrench into the mix despite superior clinical, management, marketing and communication skills. The function I’m referring to is: Quality Control. And by this I don’t just mean clinical quality control. I trust that you already maintain tight…
Q. I would like to start measuring individual employee productivity by using statistics. Do you have any suggestions on which stats to assign to the various jobs in the office? Good question. And I want to start my answer with a disclaimer: there’s quite a bit to know about statistic management! On the MGE Power Program a client might spend…
Last updated on November 6th, 2025 at 02:59 pm As you begin to get busier, you will see that there is only so much that you, the doctor, can PHYSICALLY do. At lower levels of production, you may end up wearing a lot of “hats” other than just “doctor.” As you grow, these other hats become more and more difficult…
Last updated on November 5th, 2025 at 11:24 am What’s the REAL value of a hygiene department? I think a lot of dentists underestimate the value of hygiene—because they think it’s just the value of what the hygienist produces. $120 for a cleaning, or whatever the rate is, isn’t highly profitable compared to the doctor’s production. This leads some doctors…
Last updated on November 4th, 2025 at 11:16 pm In my opinion: a dental practice is only as strong as its hygiene department. When you think about it, the number of regular recall patients/visits and the production that comes out of Hygiene are what determine the stability of any given practice. These are patients that regularly show up and more…
Last updated on November 18th, 2025 at 05:36 pm I’ll start this post with a story. Not that long ago, I was speaking with a newer client. They were having trouble with hiring and staff turnover. At the time, he had two openings: dental assistant and front desk. Applicants were few and far between and the ones he did hire…