Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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Everything You Wanted to Know About the Dental Treatment Coordinator Position – Part 1

by Sabri Blumberg

Jun 5th, 2019

What exactly does a Treatment Coordinator for a dentist do on a day-to-day basis? What kind of job description would they have? And even more important—what type of expectations might you have for them and how would you measure their performance? The position of “Treatment Coordinator,” for a dental office is often misunderstood. This leads to the job description wildly…

Customer Service

5 Ways to Make Your Dental Office Stand Out from Everyone Else!

by Jeff Santone

Apr 24th, 2019

If you’re sitting down at the end of the day wondering why you’re not getting more referrals…well, you need to read this post. Referrals don’t have to be hard to come by. In fact, you can steadily increase your new patient numbers every month—it just takes a little out-of-the-box thinking. If you’d like to increase your referrals, you need to…

Practice Management

“Not Enough Time” for Training in Your Dental Practice?

by Jeffrey M. Blumberg

Apr 17th, 2019

With every profession we have our learning/schooling period and then we’re off to go about our business. And to keep skills sharp (and stay legally compliant), most licensed professional arts (medical, dental, law, et al.), have some type of continuing education requirement. And that’s all well and good. But… Yes, there’s a “But.” Two actually: How many of those required…

Customer Service

4 Ways to Get More New Patients… Without Marketing

by Vicky Prince

Apr 10th, 2019

Vicky Prince – Vice President of West Coast Operations What would you say if I told you that you could get a bunch more new patients for your dental practice…without spending a crazy amount of money? If you’re like most, you might say “Sounds great…in theory,” while wondering if this were at all possible. Well, it is. The dental marketing…

Hiring

Don’t Make These 3 Mistakes When Hiring Dental Staff

by Vicky Prince

Mar 20th, 2019

Vicky Prince—Senior VP of West Coast Operations “I don’t get enough response from the ads I place…” “Most of the people that apply in my office aren’t a good fit—there just aren’t enough good staff prospects in my area!” Maybe you’ve had thoughts like this before. If anything, I’ve heard this sentiment expressed by many of the hundreds of dentists…

Customer Service

Hiring the Right Receptionist for Your Dental Practice

by Ashley Fuegel

Mar 6th, 2019

In an effort to stimulate practice growth, you may spend thousands on marketing (SEO, postcards, care-to-share programs, reactivation efforts, etc.). And unfortunately, you may be doing this while overlooking the most important factors in practice growth… Your Receptionist. And while it’s fairly obvious that the Receptionist position ranks high in importance with regard to new patients, it also has a…

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Team Management

Everything You Wanted to Know About the Dental Treatment Coordinator Position – Part 1

5 Ways to Make Your Dental Office Stand Out from Everyone Else!

“Not Enough Time” for Training in Your Dental Practice?

4 Ways to Get More New Patients… Without Marketing

Don’t Make These 3 Mistakes When Hiring Dental Staff

Hiring the Right Receptionist for Your Dental Practice

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