Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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Ask Sabri: How to Handle Interruptions from Staff

by Sabri Blumberg

Feb 26th, 2020

Q: My staff constantly interrupt me during patient hours with random questions. What should I do? A: Good question and one I hear more than you’d expect. And the word “random” you chose fits! The questions can be anything from: What do you think we should order this week? I’m done with the confirmations for tomorrow. What should I do…

Customer Service

A Simple Way to Improve Customer Service in Your Dental Practice

by Ashley Fuegel

Oct 9th, 2019

There are about 200,000 dentists in the United States. And, depending on where you practice, there may be hundreds if not thousands of dentists in your immediate area. With all of this competition, how can the average private practicing dentist make their office stand out? For that matter, what makes your practice different? Why would a patient choose your practice…

Hiring

Does Your Dental Practice Need More Staff?

by Gregory A. Winteregg, DDS

Sep 18th, 2019

How many staff do you currently have? And do you feel like you might need to add more? Whether you do (or don’t) need more employees has a lot to do with your overall goals with relation to the office. So, let’s begin there. Your Goals What are the overall goals that you have for the practice? What would that…

Customer Service

Dental Customer Service Strategies: How to Make Positive Changes in Your Practice

by John Austin

Aug 14th, 2019

Want to improve the “customer (patient) experience” in your practice? Chances are, you’ve heard of a ton of “great ideas” about how to do this. But are you using/implementing them? And if you have managed to implement some—do they stay implemented? If you’re like the majority of your colleagues, troubles with implementation—and keeping things implemented—are the most formidable barriers to…

Hiring

Dental Office Hiring: Are You Waiting for a “Unicorn” Candidate?

by Chris Menkhaus

Aug 7th, 2019

When hiring, are you waiting for a “Unicorn” candidate to wander into your office? You know… that candidate with, 10+ years of dental experience, that knows how to do everything in a dental office, is also great with patients, is looking for the exact compensation package that you’re offering and wants to stay with your practice until the day you…

Case Acceptance

Everything You Wanted to Know About the Dental Treatment Coordinator Position – Part 2

by Sabri Blumberg

Jun 12th, 2019

Welcome back! This week’s post is part II of a two-part series on the Treatment Coordinator position. If you missed last week’s post, you can find it there. We left off last week on the subject of what a Treatment Coordinator can do that would be proactive with regards to increasing office productions and collections. We’ll answer that in this…

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