Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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Featured image for “Maintaining a High Quality of Care While Expanding”

Overhead and Profitability

Maintaining a High Quality of Care While Expanding

by Jeffrey M. Blumberg
Aug 15th, 2012
If you’re doing things right, your business should be growing. While expansion and growth can be desirable, it can also carry along with it a slew of new challenges (or headaches). For a dentist (or other health care practitioner), a growing practice eventually translates into more staff and providers (associate doctors or possibly partners). Many things can “derail” during expansion…
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Hiring

The 4 Most Common Mistakes in Hiring Employees

by Carla Dezelic
Apr 4th, 2012
As the Director of Practical Application here at MGE, I work with our clients and office managers on a daily basis. A big issue—especially with new clients—is personnel—specifically how to find good employees. While there is quite a bit to this subject, the four most common, yet easy to fix mistakes that offices make while hiring are: Sitting on applications…
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Marketing

What Does a PR Director Do? (Part II)

by Dania Williams
Nov 2nd, 2011
After writing my previous article, “What Does a PR Director Do in a Dental Office?” I received a flood of requests for further information regarding integrating a PR Director and the MGE PR Director Training Package, so I am writing this follow-up article to address some of these questions. If you haven’t read Part I yet, you can click the…
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Customer Service

Getting New Patients in the Door

by Laura Hatch M.S.
Sep 21st, 2011
For this week’s webletter, we have the privilege of offering the article “Getting New Patients in the Door” by MGE client Laura Hatch, M.S., Office Manager of Hatch Dental. Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. Front Office Rocks was founded when Laura recognized a desire…
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