To start things off, I have a question for you: What would you think of a restaurant where only 10 or 20% of the people ever go back? You’d think that it isn’t a very good restaurant or something must be wrong with the food, right? A good restaurant or successful business makes people want to come back or continue…
Last updated on November 12th, 2025 at 03:27 pm At one time or another, every office goes through a patch of staff-related “drama.” Once discovered, it’s what you do about it that more or less determines a) whether it continues and b) occurs again. And with the impact office “drama” can have on morale, productivity and staff turnover—it’s worth having…
Last updated on November 18th, 2025 at 08:31 pm The quality of customer service—or lack thereof—can make or break the success of a dental practice. You could be on top when it comes to clinical competence, a well-intentioned staff or marketing excellence and still have patients that don’t want to come in the face of a subpar customer service experience.…
Last updated on November 14th, 2025 at 04:54 pm Q: How should I determine what to pay a new staff member? Good question! Obviously, the first step in determining this would be: what position are you hiring for? Obviously, you’re not going to (ever really) pay a receptionist what you’re going to pay an EFDA or what you’d pay a…
How We Make This Policy a Reality Note: This week’s blog post comes from special guest Ken Cirka, DMD. An MGE client Power Program Graduate, Dr. Cirka turned his small $200,000 a year Philadelphia office into a powerhouse $3 Million a year dental practice with an average of 125 new patients each month! Through diligent implementation, Dr. Cirka has been…
Last updated on November 11th, 2025 at 11:42 pm In quite a few of the articles Sabri and I have written, we’ve hit on how “change” can negatively impact your practice, crash statistics just plain wreck an area of an organization. Simple things like changing your marketing, staff functions, new office policies, etc. can inadvertently bring about disaster—even though they…