Last updated on November 11th, 2025 at 11:24 pm In dentistry or small businesses in general, it’s not uncommon for the practice owner’s spouse or other family members (e.g., brother, sister, son, daughter, etc.) to have a role in the practice. It might be a full-time position, such as an office manager, or an unofficial part-time gig, such as managing…
Last updated on November 11th, 2025 at 08:10 pm For the most part, we dentists as a group are concerned with how we are perceived by our patients. We try many things to generate goodwill and referrals—e.g. having a state of the art, spotless office, matching uniforms for the staff, a friendly and welcoming atmosphere, etc. Many step this up…
Last updated on November 4th, 2025 at 05:20 pm In this week’s blog post, MGE’s Deputy Chief Operating Officer, Sabri Blumberg, answers practice management questions from dentists around the country. Q: I have an employee who’s late on a regular basis. She changes for a little while after I speak with her about it, and then just reverts to being…
Last updated on November 4th, 2025 at 05:22 pm Editor’s Note: For this week’s blog post, we’d like to welcome guest author Aleksandr Dayanayev, DDS. Dr. Dayanayev is a general dentist practicing in New York, as well as a speaker and seminar instructor for MGE. As the New Year approaches, it’s important to: Review the prior year, Evaluate areas that…
Should you hire a full-time person to manage your schedule? (i.e. What people might call a “Schedule Coordinator” or “Scheduler”)? Well, it depends. Traditionally speaking, administrative staff in a dental office have been given the title of “Front Desk” (named after furniture…not so good), or “receptionist”(…better title). And in the real world, the person answering the phone (the receptionist) is…
Last updated on November 13th, 2025 at 04:00 pm We all want more new patients. More new patients = growing practice = more potential production and so on, right? So we spend a few bucks on marketing to get the phone to ring. And then we run into a snag: The new patients coming in don’t accept treatment or follow…