Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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4 Tips for Hiring Great Front Office Staff

by Chris Menkhaus

May 24th, 2017

Hiring is a topic that comes up regularly when I speak with clients, and it’s no wonder why. As production increases—which tends to happen very rapidly for MGE clients—you need a few more helping hands around the office. And this isn’t just a matter of hiring more back office staff to handle the production; if you want to continue the…

Customer Service

Customer Service & Patient Experience

by Cecilia Sorelle, DDS

May 3rd, 2017

We opened our office in April of 2015 in New York (Queens). There’s no shortage of competition in our area; on our street alone there are seven other dental offices. We started out looking to do something great, so when considering ways to make our practice stand out, we stuck with what we were passionate about: creating a highly positive…

Hiring

What Exactly IS an Office Manager? (And Why You Absolutely Need One!)

by Jeffrey M. Blumberg

Apr 26th, 2017

I got around to writing this article in a roundabout way. For MGE clients, it’s pretty well accepted (and understood) that they need an Office Manager. They also have an idea of what an Office Manager is supposed to do and so on. Outside of MGE’s orbit, the title “Office Manager,” has any number of meanings. In my travels I’ve…

Case Acceptance

Ask Sabri: Adding Clinical Procedures and Teambuilding Tips

by Sabri Blumberg

Apr 19th, 2017

Q: Over time, I’ve added several new services to my practice, including Invisalign and implants, but I’m not doing as many cases as I’d hoped. Any ideas? Great question! And I know this can be frustrating. You have a new skill-set, you can do wonderful things for your patients and really help them. But, you’re not getting the opportunity! Well,…

Customer Service

Why Your Hygiene Department Isn’t Growing Like it Should Be

by Chris Menkhaus

Mar 15th, 2017

To start things off, I have a question for you: What would you think of a restaurant where only 10 or 20% of the people ever go back? You’d think that it isn’t a very good restaurant or something must be wrong with the food, right? A good restaurant or successful business makes people want to come back or continue…

Practice Management

Addressing “Office Drama” in a Dental Practice

by Ashley Fuegel

Mar 8th, 2017

At one time or another, every office goes through a patch of staff-related “drama.” Once discovered, it’s what you do about it that more or less determines a) whether it continues and b) occurs again. And with the impact office “drama” can have on morale, productivity and staff turnover—it’s worth having a look at the subject, along with effective remedies.…

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