Managing staff while spending most of your time chairside is no easy task. And when things get out of hand, you may begin to feel more like a babysitter than a business owner. That said, managing your staff properly is vitally important, as the combined effort of the entire team is what generates all of the practice’s production and income.…
From a business perspective, how big of a “deal” is it to run behind schedule? I’ve seen some doctors become so accustomed to running behind that, after a while, it seems like a normal part of doing business. If you have a good scheduling system, it should be very rare to make patients wait longer than 5-10 minutes. (See the…
Last updated on November 12th, 2025 at 01:51 pm It goes like this… You hear about a great new idea. Maybe it’s a referral program, a recall program, or a cool customer service procedure. Doesn’t matter, all you know is you want to implement this idea in your practice. So, you bring it to your team. Your excitement is infectious.…
Last updated on November 11th, 2025 at 06:01 pm How can you tell if an employee is a good fit for your office? For that matter, is there a specific criterion you should use when deciding who to promote and who to let go? By survey, personnel-related issues are among the three primary sources of stress for employers. And, while…
Last updated on November 4th, 2025 at 05:02 pm Should you share office production and collection numbers with ALL of your staff? What are the benefits? And are there any drawbacks to this position? Doesn’t it make your staff only care about the numbers—or worse, ask for more money? And finally, how much of the “numbers” should you share with…
Last updated on November 12th, 2025 at 12:30 am Leslie Pasco, DDS We’ve all experienced this: an emergency new patient clamors to be seen immediately, comes in for a brief visit to get out of pain, is difficult to work on…and then we never see or hear from them again. As a result, it can be tempting to assume that…