Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

114 Articles

Subcategories

Filter

Newest

Oldest

A–Z

How to Create First-Class Customer Service in a Dental Office

by Chris Menkhaus

Mar 1st, 2017

The quality of customer service—or lack thereof—can make or break the success of a dental practice. You could be on top when it comes to clinical competence, a well-intentioned staff or marketing excellence and still have patients that don’t want to come in the face of a subpar customer service experience. We actually have an entire FREE e-book dedicated to…

Hiring

Ask Sabri: Paying New Staff & Buying a Retiring Dentist’s Charts

by Sabri Blumberg

Feb 1st, 2017

Q: How should I determine what to pay a new staff member? Good question! Obviously, the first step in determining this would be: what position are you hiring for? Obviously, you’re not going to (ever really) pay a receptionist what you’re going to pay an EFDA or what you’d pay a hygienist. That aside, pay for certain positions (especially licensed…

Customer Service

The 10-Minute Rule…Don’t Make Your Patients Wait!

by Ken Cirka DMD

Jan 18th, 2017

How We Make This Policy a Reality Note: This week’s blog post comes from special guest Ken Cirka, DMD. An MGE client Power Program Graduate, Dr. Cirka turned his small $200,000 a year Philadelphia office into a powerhouse $3 Million a year dental practice with an average of 125 new patients each month! Through diligent implementation, Dr. Cirka has been…

Practice Management

Fixing a Broken Area of Your Business

by Jeffrey M. Blumberg

Jan 11th, 2017

In quite a few of the articles Sabri and I have written, we’ve hit on how “change” can negatively impact your practice, crash statistics just plain wreck an area of an organization. Simple things like changing your marketing, staff functions, new office policies, etc. can inadvertently bring about disaster—even though they may have seemed to be a “good idea at…

Practice Management

Working with Your Spouse (or Any Family)—The Do’s & Don’ts

by Sabri Blumberg

Jan 4th, 2017

In dentistry or small businesses in general, it’s not uncommon for the practice owner’s spouse or other family members (e.g., brother, sister, son, daughter, etc.) to have a role in the practice. It might be a full-time position, such as an office manager, or an unofficial part-time gig, such as managing finances or helping out with a few projects here…

Customer Service

The Worst Thing You Can Do That Kills Your Goodwill With Patients

by Gregory A. Winteregg, DDS

Dec 17th, 2016

For the most part, we dentists as a group are concerned with how we are perceived by our patients. We try many things to generate goodwill and referrals—e.g. having a state of the art, spotless office, matching uniforms for the staff, a friendly and welcoming atmosphere, etc. Many step this up a notch with things like fresh squeezed orange juice,…

Ready to Bring

Structure

Back to Your Practice?

If you’re ready to reduce stress, improve production, and build a team that works with clarity and purpose, schedule a consultation with MGE today. Discover which training path fits your goals and take the first step toward organized, predictable growth.

Schedule a Consultation

Looking for something?