Last updated on November 10th, 2025 at 05:21 pm “I wish I had a perfect staff…. I wish I had a perfect staff…. I wish I had a perfect staff….” How many times have you said (or wished) something like this? If you’re like any of your colleagues—I would bet quite a bit! Hiring can be a headache… you’re missing…
Last updated on November 17th, 2025 at 03:19 pm Q: Is it important to have a dedicated Scheduling Coordinator or can this function be shared amongst all of the front desk staff? Great question! The problem with sharing a function is that you end up with a situation where nobody is really responsible or accountable for that function. A scheduler…
In a dental practice, there’s a function that is almost always undervalued or neglected. Lack of this function can throw a pretty large wrench into the mix despite superior clinical, management, marketing and communication skills. The function I’m referring to is: Quality Control. And by this I don’t just mean clinical quality control. I trust that you already maintain tight…
Q. I would like to start measuring individual employee productivity by using statistics. Do you have any suggestions on which stats to assign to the various jobs in the office? Good question. And I want to start my answer with a disclaimer: there’s quite a bit to know about statistic management! On the MGE Power Program a client might spend…
Last updated on November 6th, 2025 at 02:59 pm As you begin to get busier, you will see that there is only so much that you, the doctor, can PHYSICALLY do. At lower levels of production, you may end up wearing a lot of “hats” other than just “doctor.” As you grow, these other hats become more and more difficult…
Last updated on November 4th, 2025 at 11:10 pm What would life (or work) be like if you had few (or no) staff problems? Great…right? Well, aside from how to get more new patients, we’ve found that problems surrounding hiring and managing staff are the second most asked about practice management issues. And with this in mind, I wanted to…