Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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Featured image for “The Difference Between Lowe’s and Home Depot – and How this Applies to Your Dental Practice!”

Customer Service

The Difference Between Lowe’s and Home Depot – and How this Applies to Your Dental Practice!

Aug 3rd, 2016
What’s the real difference between Lowe’s and Home Depot? And what in the world does this have to do with running your dental practice? I’ll get to that later… Back to my question: What’s the difference? They are both home improvement “superstores” that sell virtually the same stuff. They also have “professional” desks and services for contractors and the like.…
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Case Acceptance

Try This! The “New Patient Tour”

Jul 13th, 2016
This week’s post is from Dr. Leslie Pasco. She has been practicing for nearly two decades. In the mid-2000s she became an MGE client, and took to the management and executive training quickly! By the time she completed the MGE program she had more than quadrupled her patient base and production at her New York practice. Later on, she relocated…
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Case Acceptance

How I Fix New Patient Problems – Part VII

Apr 29th, 2016
After six (and now seven) articles on the subject; are you sick of hearing about how to fix new patient problems yet? On a serious note though, if you’ve stuck with me for the last six articles—I hope you’ve found them helpful. You can find these earlier issues here: Part I, Part II, Part III, Part IV, Part V and…
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Case Acceptance

Ask an MGE Consultant: 3 Questions & Answers with MGE’s Top Consultants

Feb 25th, 2016
For this week’s blog post, we’re debuting the “Ask an MGE Consultant” column. We all know that Sabri Blumberg works very hard, so we’re giving her a little break from her usual “Ask Sabri” column. Don’t worry, it’ll be back soon, but until then we think you’ll find you’re in very capable hands with MGE’s top consultants, Chris Menkhaus, Dania…
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Featured image for “Ask Sabri: Hiring, Firing & Boosting Hygiene Production”

Hiring

Ask Sabri: Hiring, Firing & Boosting Hygiene Production

Nov 25th, 2015
Q: A couple of staff quit and are badmouthing me in the community. Is there something I can do about it? While reasons can vary, many people will badmouth like this when there is an unhandled upset about something. Now, there are usually signals that this upset exists before they quit (or are let go). So if possible (and appropriate),…
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