For this week’s webletter, we have the privilege of offering the article “The Hand Off—Don’t Drop the Ball” on how to handle dental patients by MGE client Laura Hatch, MS, Office Manager of Scripps Rock Dental. Since becoming MGE clients in 2003, Laura and Dr. Tony Hatch have actually built two successful practices, starting out with their Maryland office, which…
Last updated on November 4th, 2025 at 07:08 pm Dental Staff Management: When to Train Staff & How to Monitor Staff Production When You’re Busy with Patients Q: Any suggestions on when to do staff training? Time for staff training should be worked into your office schedule on a weekly basis, usually just before or after normal production hours. The…
Last updated on November 4th, 2025 at 09:32 pm Q: Any suggestions on how to increase new patient referrals? Believe it or not, the most effective way that I’ve seen to get more referrals is to increase case acceptance! Why? MGE’s COO Jeff Blumberg explains in this blog post on New Patient Acquisition, Part III. Now, assuming you have no…
I want to start this post on the subject of dental problems off by illustrating its primary message. As a dentist, what’s your take on this conversation? Doctor: “Joe (patient), we need to do something about this tooth. I’m concerned that if we don’t treat it now (with a crown, inlay, etc.) we’ll be looking at a root canal in…
Last updated on November 5th, 2025 at 01:14 am Mornings and evenings on my schedule are busy, but afternoons are extremely slow. What can I do about this? This is really a control issue. Who’s in charge of the schedule—your office or your patients? Although some people cannot come in mid-day, most can take some time off when needed for…
Last updated on November 17th, 2025 at 07:45 pm Q: How can I set up my schedule so patients wait no longer than 10 minutes? To ensure that no patient waits longer than 10 minutes requires some planning. First, have a clear idea (and policy for your staff) on how long each of your clinical procedures normally takes. Secondly, I…