Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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Implementation: Making New Ideas Stick in Your Office!

by John Austin

Sep 14th, 2016

It goes like this… You hear about a great new idea. Maybe it’s a referral program, a recall program, or a cool customer service procedure. Doesn’t matter, all you know is you want to implement this idea in your practice. So, you bring it to your team. Your excitement is infectious. They’re behind you on it and implementation begins. After…

Leadership

Grading Employee Performance

by Sabri Blumberg

Sep 7th, 2016

How can you tell if an employee is a good fit for your office? For that matter, is there a specific criterion you should use when deciding who to promote and who to let go? By survey, personnel-related issues are among the three primary sources of stress for employers. And, while I’m not an employment attorney and therefore cannot apprise…

Overhead and Profitability

Sharing “the Numbers” with Your Staff

by Jeffrey M. Blumberg

Aug 31st, 2016

Should you share office production and collection numbers with ALL of your staff? What are the benefits? And are there any drawbacks to this position? Doesn’t it make your staff only care about the numbers—or worse, ask for more money? And finally, how much of the “numbers” should you share with them? It’s not uncommon for me to hear questions…

Case Acceptance

How to Turn Emergency New Patients into Great Long-Term Patients

by Leslie Pasco, DDS

Aug 24th, 2016

Leslie Pasco, DDS We’ve all experienced this: an emergency new patient clamors to be seen immediately, comes in for a brief visit to get out of pain, is difficult to work on…and then we never see or hear from them again. As a result, it can be tempting to assume that emergency new patients all neglect their dental health and…

Leadership

Want to Hit Your Production Goals…Every Month?

by Chris Menkhaus

Aug 17th, 2016

To start off, this article assumes that you actually HAVE and SET production goals in your office on a monthly basis. If you don’t, I can’t stress the importance of doing this enough. Beyond it being sort of a “Management 101” concept, it’s also an important aspect of your leadership role in the office. As the owner of a dental…

Customer Service

“Common Sense” Isn’t that Common

by Jeffrey M. Blumberg

Aug 10th, 2016

This post is actually part II of my post from last week: The Difference Between Lowe’s and Home Depot—and How this Applies to Your Dental Practice! If you’d like to read it before reading this post. In a nutshell—at least in my experience, the primary difference between Lowe’s and Home Depot is customer service. And, customer service and experience are…

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