Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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Featured image for “Seven Steps to a Well-Trained Staff!”

Team Management

Seven Steps to a Well-Trained Staff!

by Dania Williams
Nov 4th, 2015
Ever had any trouble training new staff? Wish it were easier? We’ve all experienced the frustration associated with training new people. And unfortunately for them (and for you), poor training protocols resulting in confused and non-performing employees can give you the false impression that you’ve hired the “wrong person.” The solution is to streamline your training so you can get…
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Featured image for “Top 4 Organizational Mistakes that Dentists Make”

Practice Management

Top 4 Organizational Mistakes that Dentists Make

by John Austin
Sep 16th, 2015
Are you happy with the organizational systems in your office? If you’re like most of your colleagues that I’ve met the past fifteen years I’ve been in the industry, you’d probably say “no.” For that matter, since I’ve been with MGE, I could count on one hand the number of doctors (before doing the MGE program) that answered “yes” to…
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Featured image for “Hiring Doesn’t have to Give You an Ulcer!”

Hiring

Hiring Doesn’t have to Give You an Ulcer!

by Dania Williams
Aug 5th, 2015
“I wish I had a perfect staff…. I wish I had a perfect staff…. I wish I had a perfect staff….” How many times have you said (or wished) something like this? If you’re like any of your colleagues—I would bet quite a bit! Hiring can be a headache… you’re missing key positions in the office, there doesn’t seem to…
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Featured image for “Quality Control: The Missing Factor in Managing Your Staff”

Customer Service

Quality Control: The Missing Factor in Managing Your Staff

by John Austin
Jul 1st, 2015
In a dental practice, there’s a function that is almost always undervalued or neglected. Lack of this function can throw a pretty large wrench into the mix despite superior clinical, management, marketing and communication skills. The function I’m referring to is: Quality Control. And by this I don’t just mean clinical quality control. I trust that you already maintain tight…
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