Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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Featured image for “Getting Patients to SHOW UP!”

Customer Service

Getting Patients to SHOW UP!

by Laura Hatch M.S.
Dec 17th, 2014
For this week’s web letter, we have the privilege of offering the article “Getting Patients to SHOW UP!” by MGE client Laura Hatch, MS, Office Manager of Scripps Rock Dental and CEO of Front Office Rocks, an online training company for front desk staff. Since becoming MGE clients in 2003, Laura and Dr. Tony Hatch have actually built two successful…
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Featured image for “What Does a PR Director Do In a Dental Office?”

Marketing

What Does a PR Director Do In a Dental Office?

by Dania Williams
Oct 1st, 2014
For this week’s blog post, we are republishing a fantastic article from several years ago by MGE Consultant Dania Williams. We’ve received a ton of requests for this information recently, so we figured we’d put it up again for anyone who missed it. Enjoy! The majority of dentists I speak with are of the opinion that Public Relations (PR) Directors…
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Featured image for “The Hand Off – Don’t Drop the Ball”

Customer Service

The Hand Off – Don’t Drop the Ball

by Laura Hatch M.S.
Sep 17th, 2014
For this week’s webletter, we have the privilege of offering the article “The Hand Off—Don’t Drop the Ball” on how to handle dental patients by MGE client Laura Hatch, MS, Office Manager of Scripps Rock Dental. Since becoming MGE clients in 2003, Laura and Dr. Tony Hatch have actually built two successful practices, starting out with their Maryland office, which…
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