Last updated on November 5th, 2025 at 11:19 am “As a practice expands and begins hiring a full complement of staff, I’ll find at times that there’s a confusion between the duties of a treatment coordinator and a financial coordinator. A number of practices tend not to differentiate between the two when they are actually entirely different positions.” Now, before…
Last updated on November 5th, 2025 at 11:16 am The majority of dentists I speak with are of the opinion that Public Relations (PR) Directors are only for extremely large dental offices. They simply don’t see how a PR Director would be useful or worth the expense in an average-sized office. A good PR Director, however, can be very worthwhile…
Last updated on November 10th, 2025 at 04:01 pm “The customer is always right.” For years we have heard this phrase from all different industries. It often carries with it the idea that it is an unalterable guideline that must be followed to be a success in business. After all, that’s how you get the sale, right? There’s actually a…
In the years prior to becoming an MGE client, I suffered from a number of not uncommon problems in my practice: inconsistent production—both for myself and the Hygiene Department, erratic new patient flow, getting the patient to do what they needed instead of just what the insurance covered, and just overall fulfillment as a private practicing dentist. So, I did…
Last updated on November 12th, 2025 at 12:23 am Staff related issues (hiring, training, etc.) are always a hot topic. I recently had an opportunity to answer a question about staff training in my “Ask an MGE Executive” column of our newspaper The Successful Professional. Due to the general relevance of the subject, I offered it up for our webletter.…
Last updated on November 6th, 2025 at 05:33 pm (This is Part II of a two part article on the subject of associates. For Part I, click here.) Dental Practice Associate MGE Perhaps now or some time in the future you’ll think about adding an associate. Whether that time is today or ten years from now, it is best to…