Team Management

Guidance on managing and developing your team. Covering communication, accountability, performance, and day-to-day staff challenges.

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Hiring

Why do Many Case Presentations FAIL?

Jul 9th, 2025
You present a treatment plan—maybe crowns, implants, or a full-mouth rehab—and the patient says, “Thanks, I’ll think about it.” They leave. Maybe they do what insurance covers. But the full case? It walks out the door. The treatment was clinically sound. Financing was available. You explained it clearly. So what went wrong? It wasn’t the cost. It was the time.…
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Hiring

Staff Retention Strategies That Actually Work

Jul 2nd, 2025
Finding good staff… this seems to be a never-ending problem for so many dental offices. Maybe you have good staff already and don’t even know it. Or maybe you know it, but you are just waiting for the day they leave you because “the good ones always do.” Well, I want to help you with that! Retention is the sought-after…
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Hiring

Finding the Right Office Manager for Your Dental Practice

Jun 24th, 2025
Finding the right office manager is one of the most important leadership decisions you’ll make in your dental practice. When it comes to hiring, two key questions always come up: “What traits should I be looking for? Is it better to promote someone from within or hire from outside the practice?” Here’s a breakdown of how to make the right…
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Hiring

These 5 Micro-Mistakes May Be Costing You Good Staff

Jun 4th, 2025
I want to go over a few small—but costly—mistakes I see practice owners and managers make when it comes to staff. These are things that seem minor in the moment, but they add up and often lead to losing potentially great team members. The good news? They’re totally avoidable. Hiring When You Know It’s Not a Fit You’ve got the…
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Hiring

Bringing on an Associate? Avoid Making These 3 Mistakes

May 28th, 2025
Bringing a new associate into your dental practice should mark a time of growth, increased patient access, and a lighter load for the senior dentist. But too often, it becomes a source of stress, patient dissatisfaction, or internal conflict. Why? Because integrating a new associate isn’t just about filling a chair—it’s about ensuring alignment, training, and accountability from day one.…
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Practice Management

Fix the Flow: Rethinking How Your Dental Practice Is Built

May 7th, 2025
Introduction In dental practice management, it’s natural to want to act quickly when things start to feel off. The schedule’s packed, patients are waiting, and your team seems overwhelmed. The gut reaction? Hire another assistant. Bring on an extra hygienist. Maybe even recruit another doctor. After all, more hands mean more help… right? Not necessarily. One of the most common…
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