Ashley Fuegel

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Articles by Ashley

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Customer Service

Hiring the Right Receptionist for Your Dental Practice

Mar 6th, 2019
In an effort to stimulate practice growth, you may spend thousands on marketing (SEO, postcards, care-to-share programs, reactivation efforts, etc.). And unfortunately, you may be doing this while overlooking the most important factors in practice growth… Your Receptionist. And while it’s fairly obvious that the Receptionist position ranks high in importance with regard to new patients, it also has a…
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Case Acceptance

Patient Financial Arrangement Tips for Your Dental Practice

Feb 14th, 2018
(Note: we have much more extensive training for team members involved in case presentations and financial arrangements on our online training platform, DDS Success. I highly suggest signing up now at www.ddssuccess.com and training your whole team on many of the MGE systems from the comfort of your own office! ) How you handle a couple of simple points when…
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Hiring

Where to Find New Dental Office Staff

Dec 13th, 2017
Building a great team starts with… finding potential team members. Whether you are adding new employees due to expansion or simply replacing a lost staff member, your success in building a productive dental office staff can often hinge on how you find potential candidates. And with that in mind, there are five “big” mistakes many dentists and office managers make…
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Team Management

The Tough Stuff: Letting Employees Go

Oct 31st, 2017
What’s the least favorite part of your job? If you’re a manager or executive, you’d probably rank “letting employees go,” at or near the top of the list. Dismissing an employee—no matter how warranted due to poor performance—isn’t a “fun” activity. Unfortunately, it must be done from time to time to maintain the health of your business. Beyond this, the…
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Featured image for “Having Trouble Finding the Right Employee for your Dental Office?”

Hiring

Having Trouble Finding the Right Employee for your Dental Office?

Jul 26th, 2017
How do you know if you’ve hired the right employee? Very often I see doctors (or office managers) virtually neurotic about hiring the right people. Scouring resumes, doing interviews, using all the tricks they know or have read about to make sure—absolutely sure—they have found the “right” person. Obviously, hiring someone who’s a good fit for your practice is important,…
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Practice Management

Addressing “Office Drama” in a Dental Practice

Mar 8th, 2017
At one time or another, every office goes through a patch of staff-related “drama.” Once discovered, it’s what you do about it that more or less determines a) whether it continues and b) occurs again. And with the impact office “drama” can have on morale, productivity and staff turnover—it’s worth having a look at the subject, along with effective remedies.…
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