Should you share office production and collection numbers with ALL of your staff? What are the benefits? And are there any drawbacks to this position? Doesn’t it make your staff only care about the numbers—or worse, ask for more money? And finally, how much of the “numbers” should you share with them? It’s not uncommon for me to hear questions…
Q: I’m spending a lot on new patient marketing, but haven’t seen much in the way of results. Should I stop? A: No results (or poor results) from marketing is normally caused by one of two things: A) your marketing is ineffective (i.e. nobody is responding to it), or B) your marketing is effective (i.e., people are calling the office)…
Q: How can I set up my schedule so patients wait no longer than 10 minutes? To ensure that no patient waits longer than 10 minutes requires some planning. First, have a clear idea (and policy for your staff) on how long each of your clinical procedures normally takes. Secondly, I would take the additional time for hygiene checks and…
By Jeffrey M. Blumberg, COO, MGE This article is part three of a five-part series on how to increase practice profitability and manage overhead. Read part one here. In last week’s article, we did a basic review of overhead categories and percentages. Download your copy of the MGE Dental Overhead & Expense Sheet. We also identified the six overhead categories…
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