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Customer Service

“Common Sense” Isn’t that Common

Aug 10th, 2016
This post is actually part II of my post from last week: The Difference Between Lowe’s and Home Depot—and How this Applies to Your Dental Practice! If you’d like to read it before reading this post. In a nutshell—at least in my experience, the primary difference between Lowe’s and Home Depot is customer service. And, customer service and experience are…
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The First Step to Building a Successful Practice

Nov 21st, 2012
Facing profitability problems or other symptoms of a dysfunctional office, the average dentist also has to deal with the confusion of what to do about it. They may be looking for solutions, but which ones are actually going to work? It’s not abnormal for them to think that their problem is related to management. That’s what “practice management” and consultants…
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About MGE

What You Can’t See CAN Hurt You

Oct 31st, 2012
Working in the same environment day after day can, to a degree, numb the senses. I’ll give you an example: Years ago, I noticed a nine-inch stack of files on a co-worker’s desk. It was neatly stacked in the far right-hand corner. We worked together quite a bit, and every few days when I was in his office I saw…
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