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Customer Service

Customer Service & Patient Experience

by Cecilia Sorelle, DDS
May 3rd, 2017
Last updated on November 4th, 2025 at 06:20 pm We opened our office in April of 2015 in New York (Queens). There’s no shortage of competition in our area; on our street alone there are seven other dental offices. We started out looking to do something great, so when considering ways to make our practice stand out, we stuck with…
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Practice Management

Addressing “Office Drama” in a Dental Practice

by Ashley Fuegel
Mar 8th, 2017
Last updated on November 12th, 2025 at 03:27 pm At one time or another, every office goes through a patch of staff-related “drama.” Once discovered, it’s what you do about it that more or less determines a) whether it continues and b) occurs again. And with the impact office “drama” can have on morale, productivity and staff turnover—it’s worth having…
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Leadership

Staff Conflict? What Can You Do?

by Sabri Blumberg
Sep 28th, 2016
Managing staff while spending most of your time chairside is no easy task. And when things get out of hand, you may begin to feel more like a babysitter than a business owner. That said, managing your staff properly is vitally important, as the combined effort of the entire team is what generates all of the practice’s production and income.…
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Customer Service

“Common Sense” Isn’t that Common

by Jeffrey M. Blumberg
Aug 10th, 2016
Last updated on November 17th, 2025 at 03:12 pm This post is actually part II of my post from last week: The Difference Between Lowe’s and Home Depot—and How this Applies to Your Dental Practice! If you’d like to read it before reading this post. In a nutshell—at least in my experience, the primary difference between Lowe’s and Home Depot…
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