Have you ever heard the term “boiling a frog?” Yeah, I know. It’s a little gross. But it’s particularly applicable to what’s happening right now with overhead and profitability in dentistry. The metaphor is simple: If you drop a frog into boiling water, it jumps out immediately. But if you put it in cool water and slowly heat it up,…
Last updated on November 11th, 2025 at 06:20 pm Q: How can I increase profitability? I thought we were hitting good collections numbers, but I’m still not taking home any profit. A: Thank you for your question! This is a crucial topic right now. I’ve noticed quite a shift in the last 1-2 years. Before then, it was quite usual…
Last updated on November 10th, 2025 at 08:23 pm In my 30+ years in the industry (12 in my dental practice and twenty as a partner here at MGE), I’ve seen managed care (HMOs and PPOs) go from struggling for acceptance in the 80s, to prevalence in the 90s, to becoming a regular fixture in the dental landscape in the…
Recently I was in the Los Angeles area to deliver one of the free 1-day seminars we offer around the country, the Real Solution to Cancellations and No-Shows Seminar to a variety of business owners (dentists) in that area. A couple of things I observed there got me thinking: Many dentists don’t realize that when they decided to open their…
Last updated on November 10th, 2025 at 04:01 pm “The customer is always right.” For years we have heard this phrase from all different industries. It often carries with it the idea that it is an unalterable guideline that must be followed to be a success in business. After all, that’s how you get the sale, right? There’s actually a…
Last updated on November 6th, 2025 at 07:09 pm What is an “active patient”? Depending on who you ask, it can be any patient who’s been in for some kind of service in the past year or two. From my experience, it’s normally defined as a patient who’s been in within the last two years. OK then. How would you…
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