managed care

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Case Acceptance

Managed Care Myths

Apr 10th, 2013
Last updated on November 10th, 2025 at 08:23 pm In my 30+ years in the industry (12 in my dental practice and twenty as a partner here at MGE), I’ve seen managed care (HMOs and PPOs) go from struggling for acceptance in the 80s, to prevalence in the 90s, to becoming a regular fixture in the dental landscape in the…
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Practice Management

Decision Making as a Practice Owner

Jun 1st, 2011
Recently I was in the Los Angeles area to deliver one of the free 1-day seminars we offer around the country, the Real Solution to Cancellations and No-Shows Seminar to a variety of business owners (dentists) in that area. A couple of things I observed there got me thinking: Many dentists don’t realize that when they decided to open their…
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Case Acceptance

Why the Customer Isn’t Always Right

Jan 26th, 2011
Last updated on November 10th, 2025 at 04:01 pm “The customer is always right.” For years we have heard this phrase from all different industries. It often carries with it the idea that it is an unalterable guideline that must be followed to be a success in business. After all, that’s how you get the sale, right? There’s actually a…
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Hygiene & Recall

Reactivating Your Patient Base

Nov 29th, 2010
Last updated on November 6th, 2025 at 07:09 pm What is an “active patient”? Depending on who you ask, it can be any patient who’s been in for some kind of service in the past year or two. From my experience, it’s normally defined as a patient who’s been in within the last two years. OK then. How would you…
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