Last updated on November 14th, 2025 at 05:12 pm Welcome back! This article is the fourth and final piece in a four part series. If you haven’t read the previous ones yet, click here to check them out: Part I, Part II and Part III. RULE 8. OBJECTIONS: Know how to address them. Patients are going to raise any number…
Last updated on November 4th, 2025 at 07:14 pm (Note: This is part two of a two-part post about overcoming patient objections. To read part one). In last week’s post, (read part one), I covered the basics of effectively handling patient objections. Specifically: The first rule for handling any objection, “Faulty” versus “real” objections, My “top-six” list of patient objections…
Last updated on November 17th, 2025 at 03:30 pm (Note: this is part one of a two-part post about overcoming patient objections. Part Two.) After 13 years in private practice (two of them as an MGE client), I came on board with the company as a partner. This year (2014) I’ll be celebrating my 20th anniversary with the company. As…
Last updated on November 7th, 2025 at 03:43 pm Q: How can my staff contribute to treatment acceptance? While case acceptance is ultimately the doctor’s job, staff can contribute from their individual positions. A good place to start would be making every member of your team aware of the overall goal of your practice (for instance: to completely restore patient’s…
Last updated on November 12th, 2025 at 02:31 pm Six months out of dental school, I discovered that at least 8 out of 10 patients had the same six objections on going ahead with their treatment plans: “I’m only doing what the dental insurance covers.” “I have no money.” “File a predetermination of benefits for me.” “I need to talk…
When it comes to dental case acceptance, you’ve probably heard this: “I only want to do what my insurance will pay for.” Some of you might have heard it today! The question is—what should you do when you hear it? In this webletter and accompanying video, I wanted to give you five simple tips that might help a patient get…
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