From a business perspective, how big of a “deal” is it to run behind schedule? I’ve seen some doctors become so accustomed to running behind that, after a while, it seems like a normal part of doing business. If you have a good scheduling system, it should be very rare to make patients wait longer than 5-10 minutes. (See the…
Last updated on November 12th, 2025 at 01:51 pm It goes like this… You hear about a great new idea. Maybe it’s a referral program, a recall program, or a cool customer service procedure. Doesn’t matter, all you know is you want to implement this idea in your practice. So, you bring it to your team. Your excitement is infectious.…
Last updated on November 11th, 2025 at 01:41 pm Q: I’m looking for ways to boost my production. Should I add another operatory? The first thing I’ll say is that this decision would be influenced by a number of factors, the least of which would include: How many chairs you already have. How far you are scheduled out and whether…
Last updated on November 4th, 2025 at 06:05 pm Are you happy with the organizational systems in your office? If you’re like most of your colleagues that I’ve met the past fifteen years I’ve been in the industry, you’d probably say “no.” For that matter, since I’ve been with MGE, I could count on one hand the number of doctors…
Last updated on November 12th, 2025 at 07:58 pm What is an ideal schedule? Is it being fully booked out for a period of days, weeks or months? (yikes). Not really. Ideally, your schedule would feature productive appointments accompanied by opportunities to present treatment (thereby creating more productive appointments)! Time to do both of those two things is more important…
Last updated on November 6th, 2025 at 02:59 pm As you begin to get busier, you will see that there is only so much that you, the doctor, can PHYSICALLY do. At lower levels of production, you may end up wearing a lot of “hats” other than just “doctor.” As you grow, these other hats become more and more difficult…
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