You hire new staff and they seem to be doing okay…and then they don’t do so well, so you let them go, and then you repeat the cycle. Or you hire new staff and they seem to be doing well… then they give you their two weeks’ notice, and you repeat the cycle. High turnover is more common these days,…
Building a great team starts with… finding potential team members. Whether you are adding new employees due to expansion or simply replacing a lost staff member, your success in building a productive dental office staff can often hinge on how you find potential candidates. And with that in mind, there are five “big” mistakes many dentists and office managers make…
Q: Is it important to have a dedicated Scheduling Coordinator or can this function be shared amongst all of the front desk staff? Great question! The problem with sharing a function is that you end up with a situation where nobody is really responsible or accountable for that function. A scheduler should be in charge of production and making sure…
As you begin to get busier, you will see that there is only so much that you, the doctor, can PHYSICALLY do. At lower levels of production, you may end up wearing a lot of “hats” other than just “doctor.” As you grow, these other hats become more and more difficult to do from a time standpoint. When your practice…
I’ll start this post with a story. Not that long ago, I was speaking with a newer client. They were having trouble with hiring and staff turnover. At the time, he had two openings: dental assistant and front desk. Applicants were few and far between and the ones he did hire turned out to be “duds” (i.e. not good employees).…
Q: How can I make sure that adding an associate doesn’t turn into a “nightmare”? First you need to make sure that your practice is ready for an associate. Can you afford one? Can you keep them busy? How are you going to use this associate? Is your staff set up to support an associate? You have to understand that…
If you’re ready to reduce stress, improve production, and build a team that works with clarity and purpose, schedule a consultation with MGE today. Discover which training path fits your goals and take the first step toward organized, predictable growth.