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4 Tips for Hiring Great Front Office Staff

May 24th, 2017

Last updated on November 13th, 2025 at 02:29 pm Hiring is a topic that comes up regularly when I speak with clients, and it’s no wonder why. As production increases—which tends to happen very rapidly for MGE clients—you need a few more helping hands around the office. And this isn’t just a matter of hiring more back office staff to…

Customer Service

Customer Service & Patient Experience

by Cecilia Sorelle, DDS

May 3rd, 2017

Last updated on November 4th, 2025 at 06:20 pm We opened our office in April of 2015 in New York (Queens). There’s no shortage of competition in our area; on our street alone there are seven other dental offices. We started out looking to do something great, so when considering ways to make our practice stand out, we stuck with…

Case Acceptance

Ask Sabri: Adding Clinical Procedures and Teambuilding Tips

by Sabri Blumberg

Apr 19th, 2017

Last updated on November 4th, 2025 at 06:52 pm Q: Over time, I’ve added several new services to my practice, including Invisalign and implants, but I’m not doing as many cases as I’d hoped. Any ideas? Great question! And I know this can be frustrating. You have a new skill-set, you can do wonderful things for your patients and really…

Practice Management

Addressing “Office Drama” in a Dental Practice

by Ashley Fuegel

Mar 8th, 2017

Last updated on November 12th, 2025 at 03:27 pm At one time or another, every office goes through a patch of staff-related “drama.” Once discovered, it’s what you do about it that more or less determines a) whether it continues and b) occurs again. And with the impact office “drama” can have on morale, productivity and staff turnover—it’s worth having…

Practice Management

Try This: A “New Year” Staff Meeting…That Actually Gets Things Done!

by Aleksandr Dayanayev

Dec 13th, 2016

Last updated on November 4th, 2025 at 05:22 pm Editor’s Note: For this week’s blog post, we’d like to welcome guest author Aleksandr Dayanayev, DDS. Dr. Dayanayev is a general dentist practicing in New York, as well as a speaker and seminar instructor for MGE. As the New Year approaches, it’s important to: Review the prior year, Evaluate areas that…

Leadership

Staff Conflict? What Can You Do?

by Sabri Blumberg

Sep 28th, 2016

Managing staff while spending most of your time chairside is no easy task. And when things get out of hand, you may begin to feel more like a babysitter than a business owner. That said, managing your staff properly is vitally important, as the combined effort of the entire team is what generates all of the practice’s production and income.…

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