Jeff Santone

29 Articles

Articles by Jeff

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The Critical Step to Dropping Insurance: Doing the Hard Work of Analytics

Nov 20th, 2024

If you’re a dentist, chances are you’ve thought about breaking free from insurance companies. The endless write-offs, the limitations on treatment, the constant headaches—it’s no wonder so many dentists are eager to ditch insurance plans and transition to a fee-for-service (FFS) model. But here’s the hard truth: while many dentists say they want to drop insurance. Most aren’t willing to…

Marketing

9 Criteria You Need to Use to Evaluate Your Receptionist’s Performance

Jan 11th, 2023

Do you have a call recording system? If so, do you actually listen to the calls? And if you do listen to them, do you have a way of judging these calls and providing training to correct/improve them? Here at MGE, we have placed over 750 mystery phone calls to dental offices. This is a service we provide where we…

Practice Management

Two Rules for Delegating Successfully in a Dental Practice

Apr 26th, 2022

As a dental practice owner, being able to delegate well is vitally important. You can’t be productive or achieve much growth if you’re micromanaging everything while also practicing chairside. So, delegation is a nice idea: “I can focus on treating patients while my office manager and team take care of everything else!” Sounds great, right? Unfortunately, it often plays out…

Practice Management

5 Common Mistakes Dentists Make as Business Owners

Mar 2nd, 2022

All dental practice owners wear two “hats.” One is the clinician hat and the other is the business owner hat. And once you open your own practice, you quickly learn that the vast majority of the stress and problems come from the business owner side! So, in this post, I want to cover why that is and some of the…

Hiring

Hiring: No Prior Dental Experience? No Problem!

Nov 17th, 2021

Are you having trouble finding staff for your dental practice? You’re not alone. We’re in strange times with the labor market. Wages have gone way up and there are record numbers of job openings. So not only is it more expensive to hire, but you’re also competing with many other healthcare practices, as well as, large companies and big-box retailers…

Overhead and Profitability

5 Clever Ways to Make Your Practice’s Production More Consistent

Oct 13th, 2021

One day (or week, or month), production is high, and everything is great! Then the next day… it falls off a cliff. During the high-production day, you’re busy running between patients and exhausted at the end. And somehow, after the low-production day, you’re even more exhausted because you’re jumping between adjustments, follow-ups, crown deliveries, etc., and don’t have much in…

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