Customer Service

Create a better patient experience at every touchpoint. From first call to follow-up, learn how service impacts retention and case acceptance.

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Why the Customer Isn’t Always Right

by Gregory A. Winteregg, DDS

Jan 26th, 2011

Last updated on November 10th, 2025 at 04:01 pm “The customer is always right.” For years we have heard this phrase from all different industries. It often carries with it the idea that it is an unalterable guideline that must be followed to be a success in business. After all, that’s how you get the sale, right? There’s actually a…

Case Acceptance

New Patient Acquisition, Part III

by Jeffrey M. Blumberg

Mar 26th, 2010

Last updated on November 5th, 2025 at 02:47 pm (This article is part three in a series of three articles covering New Patient Acquisition. For Part I, click here. For Part II, click here.) In Part II of this series, we focused on New Patient Management. I’ll wrap up this week with a look at “Service.” Everything we’ve covered to…

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