Customer Service

Create a better patient experience at every touchpoint. From first call to follow-up, learn how service impacts retention and case acceptance.

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Featured image for “Quality Control: The Missing Factor in Managing Your Staff”

Customer Service

Quality Control: The Missing Factor in Managing Your Staff

by John Austin
Jul 1st, 2015
In a dental practice, there’s a function that is almost always undervalued or neglected. Lack of this function can throw a pretty large wrench into the mix despite superior clinical, management, marketing and communication skills. The function I’m referring to is: Quality Control. And by this I don’t just mean clinical quality control. I trust that you already maintain tight…
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Featured image for “Getting Patients to SHOW UP!”

Customer Service

Getting Patients to SHOW UP!

by Laura Hatch M.S.
Dec 17th, 2014
Last updated on November 10th, 2025 at 02:51 pm For this week’s web letter, we have the privilege of offering the article “Getting Patients to SHOW UP!” by MGE client Laura Hatch, MS, Office Manager of Scripps Rock Dental and CEO of Front Office Rocks, an online training company for front desk staff. Since becoming MGE clients in 2003, Laura…
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Featured image for “The Hand Off – Don’t Drop the Ball”

Customer Service

The Hand Off – Don’t Drop the Ball

by Laura Hatch M.S.
Sep 17th, 2014
For this week’s webletter, we have the privilege of offering the article “The Hand Off—Don’t Drop the Ball” on how to handle dental patients by MGE client Laura Hatch, MS, Office Manager of Scripps Rock Dental. Since becoming MGE clients in 2003, Laura and Dr. Tony Hatch have actually built two successful practices, starting out with their Maryland office, which…
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About MGE

What You Can’t See CAN Hurt You

by Jeffrey M. Blumberg
Oct 31st, 2012
Last updated on November 5th, 2025 at 01:51 am Working in the same environment day after day can, to a degree, numb the senses. I’ll give you an example: Years ago, I noticed a nine-inch stack of files on a co-worker’s desk. It was neatly stacked in the far right-hand corner. We worked together quite a bit, and every few…
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Customer Service

Getting New Patients in the Door

by Laura Hatch M.S.
Sep 21st, 2011
Last updated on November 12th, 2025 at 12:28 am For this week’s webletter, we have the privilege of offering the article “Getting New Patients in the Door” by MGE client Laura Hatch, M.S., Office Manager of Hatch Dental. Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. Front…
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