cancellations

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The REAL Solution to Cancellations and No-Shows

Jul 15th, 2015

Last updated on November 4th, 2025 at 09:25 pm In the practice of dentistry, one of the more annoying things that can happen on any given day is the missed appointment. And while a cancellation is slightly better than a no-show (at least they called, right?), it’s still lost production—a hole in the schedule—and if it happens often enough, a…

Customer Service

Getting Patients to SHOW UP!

by Laura Hatch M.S.

Dec 17th, 2014

Last updated on November 10th, 2025 at 02:51 pm For this week’s web letter, we have the privilege of offering the article “Getting Patients to SHOW UP!” by MGE client Laura Hatch, MS, Office Manager of Scripps Rock Dental and CEO of Front Office Rocks, an online training company for front desk staff. Since becoming MGE clients in 2003, Laura…

Practice Management

Dr. Winteregg’s Dental Office Scheduling Policies | Part 5

by Gregory A. Winteregg, DDS

Nov 19th, 2014

This week we’ve finally arrived at the final part in my series on Dental Office Scheduling Policies! In case you missed the earlier installments, here’s Part 1, Part 2, Part 3 and Part 4. SCHEDULING POLICY #18: If a patient is late for their appointment by five minutes, the chairside assistant tries to find them. The assistant doesn’t throw this…

Scheduling

Dr. Winteregg’s Dental Office Scheduling Policies | Part 4

by Gregory A. Winteregg, DDS

Nov 12th, 2014

Last updated on November 10th, 2025 at 04:56 pm In this week’s post, I’ll carry on with the scheduling policies I used in my own office. I hope you’ve enjoyed Part 1, Part 2, and Part 3! This week, I’ll cover points 14 through 17: SCHEDULING POLICY #14: The hygienist is totally interruptible. When the doctor comes into the operatory,…

Practice Management

Dr. Winteregg’s Dental Office Scheduling Policies | Part 2

by Gregory A. Winteregg, DDS

Oct 29th, 2014

Last updated on November 19th, 2025 at 06:50 pm I hope you enjoyed last week’s blog post that included points 1-5 of my office’s Scheduling Policies. If you didn’t catch it, click here. This week, we will carry on with Scheduling Policy points #6 – 8. SCHEDULING POLICY #6: Today is the most important day in the appointment book. Tomorrow is the…

Scheduling

Tip of the Week: Broken Appointment Fees for Patients Who Cancel

by Gregory A. Winteregg, DDS

May 27th, 2014

Greg Winteregg, DDS of MGE Management Experts, discusses whether it’s worthwhile to charge broken appointment fees and suggests a solution for patients who chronically cancel. Watch the video below to find out what Dr. Winteregg’s best advice is for this specific situation and how you can implement it right away. Tip of the Week: Broken Appointment Fees Like this video?…

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cancellations

The REAL Solution to Cancellations and No-Shows

Getting Patients to SHOW UP!

Dr. Winteregg’s Dental Office Scheduling Policies | Part 5

Dr. Winteregg’s Dental Office Scheduling Policies | Part 4

Dr. Winteregg’s Dental Office Scheduling Policies | Part 2

Tip of the Week: Broken Appointment Fees for Patients Who Cancel

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