dental staff management

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Team Management

The Tough Stuff: Letting Employees Go

Oct 31st, 2017
Last updated on November 13th, 2025 at 02:53 pm What’s the least favorite part of your job? If you’re a manager or executive, you’d probably rank “letting employees go,” at or near the top of the list. Dismissing an employee—no matter how warranted due to poor performance—isn’t a “fun” activity. Unfortunately, it must be done from time to time to…
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Hygiene & Recall

5 Hygiene Department Myths

Sep 13th, 2017
If you’re a general dentist, your practice is only as strong as your hygiene department. You may have heard this before. And it’s true. In fact, it’s the first thing I cover when meeting a client who’s newly enrolled in the MGE program. And chances are, you’ve seen all types of hygiene/recall programs that can allegedly do “wonders” for your…
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Hiring

Having Trouble Finding the Right Employee for your Dental Office?

Jul 26th, 2017
Last updated on November 4th, 2025 at 04:51 pm How do you know if you’ve hired the right employee? Very often I see doctors (or office managers) virtually neurotic about hiring the right people. Scouring resumes, doing interviews, using all the tricks they know or have read about to make sure—absolutely sure—they have found the “right” person. Obviously, hiring someone…
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Customer Service

One Incredibly Simple Change to Make Your Front Office More Efficient

Jun 14th, 2017
Editor’s Note: MGE Client Justene Doan, DDS practices in the San Diego, CA area with her husband, Roger Tran, DDS. Since first becoming a client, their practice has grown considerably; now a multi-provider practice with two locations, three General Dentists and two specialists. Looking for ways to maintain the highest level of personalized service in a large practice (that is…
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