employee training

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Having Trouble Finding the Right Employee for your Dental Office?

Jul 26th, 2017

How do you know if you’ve hired the right employee? Very often I see doctors (or office managers) virtually neurotic about hiring the right people. Scouring resumes, doing interviews, using all the tricks they know or have read about to make sure—absolutely sure—they have found the “right” person. Obviously, hiring someone who’s a good fit for your practice is important,…

Hiring

What Exactly IS an Office Manager? (And Why You Absolutely Need One!)

by Jeffrey M. Blumberg

Apr 26th, 2017

I got around to writing this article in a roundabout way. For MGE clients, it’s pretty well accepted (and understood) that they need an Office Manager. They also have an idea of what an Office Manager is supposed to do and so on. Outside of MGE’s orbit, the title “Office Manager,” has any number of meanings. In my travels I’ve…

Customer Service

“Common Sense” Isn’t that Common

by Jeffrey M. Blumberg

Aug 10th, 2016

This post is actually part II of my post from last week: The Difference Between Lowe’s and Home Depot—and How this Applies to Your Dental Practice! If you’d like to read it before reading this post. In a nutshell—at least in my experience, the primary difference between Lowe’s and Home Depot is customer service. And, customer service and experience are…

Team Management

Seven Steps to a Well-Trained Staff!

by Dania Williams

Nov 4th, 2015

Ever had any trouble training new staff? Wish it were easier? We’ve all experienced the frustration associated with training new people. And unfortunately for them (and for you), poor training protocols resulting in confused and non-performing employees can give you the false impression that you’ve hired the “wrong person.” The solution is to streamline your training so you can get…

Practice Management

Top 4 Organizational Mistakes that Dentists Make

by John Austin

Sep 16th, 2015

Are you happy with the organizational systems in your office? If you’re like most of your colleagues that I’ve met the past fifteen years I’ve been in the industry, you’d probably say “no.” For that matter, since I’ve been with MGE, I could count on one hand the number of doctors (before doing the MGE program) that answered “yes” to…

Customer Service

Quality Control: The Missing Factor in Managing Your Staff

by John Austin

Jul 1st, 2015

In a dental practice, there’s a function that is almost always undervalued or neglected. Lack of this function can throw a pretty large wrench into the mix despite superior clinical, management, marketing and communication skills. The function I’m referring to is: Quality Control. And by this I don’t just mean clinical quality control. I trust that you already maintain tight…

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