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6 Mistakes That Dental Front Offices Make

Dec 12th, 2018

Last updated on November 13th, 2025 at 02:56 pm Neil Winteregg What’s the point of marketing? What are we spending all that money and time for? When we market our practice, or any business for that matter, the whole point is for the phone to ring. And when that phone rings, and a new patient is calling in, they expect…

Case Acceptance

3 Ways to Increase the Value Per New Patient in Your Practice

by Adam Mortimer

Oct 3rd, 2018

Last updated on November 14th, 2025 at 03:20 pm Most dentists would be happy to see more new patients. It’s the solution we focus on for practice growth. More new patients means more production, right? In general terms, this is correct. But I’ve also seen new patient centric focus go horribly wrong. Between joining HMOs and other heavily discounted insurance…

New Patients

3 Ways to Improve New Patient Conversion

by Jeffrey M. Blumberg

Jun 20th, 2018

Last updated on November 17th, 2025 at 06:01 pm When we use the term “new patient conversion,” what are we talking about? Simple: We’re referring to the process of turning an incoming call into a new patient that actually shows up into the office. Now, with this in mind, we could also measure the performance of this area in your…

Customer Service

3 Techniques to Improve Employee Phone Skills

by Bruce Smoler

Apr 18th, 2018

Last updated on November 4th, 2025 at 03:38 pm This week’s blog post comes from MGE client, seminar speaker and Power Program graduate, Dr. Bruce Smoler. Using the practice management information from the MGE Program, Dr. Smoler has tripled his production and collections, and transformed his practice into a tremendously efficient fee-for-service office. The Problem: Phone calls were coming in…

Marketing

3 Ways to Get More New Patient Referrals

by Neil Winteregg

Jan 10th, 2018

Last updated on November 4th, 2025 at 03:04 pm Neil Winteregg–Service Consultant Pretty much everybody anywhere, in dentistry or any business for that matter, would agree that the best new business comes from the referred family and friends of your existing patients (customers). And it’s easy to see why. The person arrives already wanting your product. They are also normally…

Case Acceptance

How Much Time Should You Be Spending with New Patients?

by Sabri Blumberg

Dec 16th, 2017

Last updated on November 4th, 2025 at 03:07 pm Q: I have an ongoing debate with my friends. I think spending more time with new patients creates the most positive first impression. The last thing I want is for a new patient to feel that I’m rushing. I want to create a lasting relationship with the patient. Others feel that…

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