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Customer Service

5 Ways to Improve the Patient Experience

Last updated on November 12th, 2025 at 01:36 am Is there a dentist that wouldn’t want: Superior patient retention: Loyal patients who stay with the practice long-term and show up for their appointments? Excellent word of mouth with tons of referrals? Numerous positive reviews online (Google, Yelp, etc.)? Beyond great clinical care, these factors are heavily dependent on customer service,…
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Customer Service

Customer Service & Patient Experience

May 3rd, 2017
Last updated on November 4th, 2025 at 06:20 pm We opened our office in April of 2015 in New York (Queens). There’s no shortage of competition in our area; on our street alone there are seven other dental offices. We started out looking to do something great, so when considering ways to make our practice stand out, we stuck with…
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Featured image for “The Difference Between Lowe’s and Home Depot – and How this Applies to Your Dental Practice!”

Customer Service

The Difference Between Lowe’s and Home Depot – and How this Applies to Your Dental Practice!

Aug 3rd, 2016
Last updated on November 4th, 2025 at 05:17 pm What’s the real difference between Lowe’s and Home Depot? And what in the world does this have to do with running your dental practice? I’ll get to that later… Back to my question: What’s the difference? They are both home improvement “superstores” that sell virtually the same stuff. They also have…
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