phone skills

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Featured image for “3 Ways to Improve New Patient Conversion”

New Patients

3 Ways to Improve New Patient Conversion

by Jeffrey M. Blumberg
Jun 20th, 2018
When we use the term “new patient conversion,” what are we talking about? Simple: We’re referring to the process of turning an incoming call into a new patient that actually shows up into the office. Now, with this in mind, we could also measure the performance of this area in your practice or the “conversion rate.” E.g. you get 100…
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Featured image for “3 Techniques to Improve Employee Phone Skills”

Customer Service

3 Techniques to Improve Employee Phone Skills

by Bruce Smoler
Apr 18th, 2018
This week’s blog post comes from MGE client, seminar speaker and Power Program graduate, Dr. Bruce Smoler. Using the practice management information from the MGE Program, Dr. Smoler has tripled his production and collections, and transformed his practice into a tremendously efficient fee-for-service office. The Problem: Phone calls were coming in and we were not converting these calls as well…
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Featured image for “One Incredibly Simple Change to Make Your Front Office More Efficient”

Customer Service

One Incredibly Simple Change to Make Your Front Office More Efficient

by Justene Doan, DDS
Jun 14th, 2017
Editor’s Note: MGE Client Justene Doan, DDS practices in the San Diego, CA area with her husband, Roger Tran, DDS. Since first becoming a client, their practice has grown considerably; now a multi-provider practice with two locations, three General Dentists and two specialists. Looking for ways to maintain the highest level of personalized service in a large practice (that is…
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