At MGE, we focus on training the doctor to address patients’ objections to moving ahead with needed treatment. While much of the training is also addressed to the rest of the team, we find that the doctor—in addition to being the most knowledgeable about any given treatment plan—generally has more credibility/sway with patients compared to anyone else in the office.…
One of the first things we cover at MGE is the responsibility the doctor has with regards to treatment acceptance. And the key word here is acceptance. While you may have any number of staff involved in this line (i.e. a Treatment Coordinator who works out the finances, a Financial Coordinator who files insurance and so on), the ultimate responsibility…
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