Chris Menkhaus

38 Articles

Articles by Chris

Filter

Newest

Oldest

A–Z

4 Profitability Killers in a Dental Practice

Jul 12th, 2017

Are you busy producing week after week, only to find there isn’t much money left in the account at the end of the month? Well, chances are you may be making one of the following four mistakes that drive up your overhead and throw your finances out of whack. Before we get into it, though, I’m going to give an…

Hiring

4 Tips for Hiring Great Front Office Staff

May 24th, 2017

Hiring is a topic that comes up regularly when I speak with clients, and it’s no wonder why. As production increases—which tends to happen very rapidly for MGE clients—you need a few more helping hands around the office. And this isn’t just a matter of hiring more back office staff to handle the production; if you want to continue the…

Customer Service

Why Your Hygiene Department Isn’t Growing Like it Should Be

Mar 15th, 2017

To start things off, I have a question for you: What would you think of a restaurant where only 10 or 20% of the people ever go back? You’d think that it isn’t a very good restaurant or something must be wrong with the food, right? A good restaurant or successful business makes people want to come back or continue…

Customer Service

How to Create First-Class Customer Service in a Dental Office

Mar 1st, 2017

The quality of customer service—or lack thereof—can make or break the success of a dental practice. You could be on top when it comes to clinical competence, a well-intentioned staff or marketing excellence and still have patients that don’t want to come in the face of a subpar customer service experience. We actually have an entire FREE e-book dedicated to…

Hiring

Should You Hire a Full-Time Scheduling Coordinator?

Nov 16th, 2016

Should you hire a full-time person to manage your schedule? (i.e. What people might call a “Schedule Coordinator” or “Scheduler”)? Well, it depends. Traditionally speaking, administrative staff in a dental office have been given the title of “Front Desk” (named after furniture…not so good), or “receptionist”(…better title). And in the real world, the person answering the phone (the receptionist) is…

Leadership

Want to Hit Your Production Goals…Every Month?

Aug 17th, 2016

To start off, this article assumes that you actually HAVE and SET production goals in your office on a monthly basis. If you don’t, I can’t stress the importance of doing this enough. Beyond it being sort of a “Management 101” concept, it’s also an important aspect of your leadership role in the office. As the owner of a dental…

Ready to Bring

Structure

Back to Your Practice?

If you’re ready to reduce stress, improve production, and build a team that works with clarity and purpose, schedule a consultation with MGE today. Discover which training path fits your goals and take the first step toward organized, predictable growth.

Schedule a Consultation

Looking for something?