Want to have a great 2020? When I was in practice, there were eight things I did towards the end of one year or early in the next that always put me in a position to succeed. Want to know more? Keep reading! The Holiday “Sag” It’s typical around the end of the year for patients and staff to become…
Q: I don’t have time to keep up with the business end of my practice unless I want to work 60 hours a week. Any ideas? A: Unfortunately, this situation is not uncommon. And while it would be difficult to zero in on exactly what’s happening in your office without a thorough evaluation, I will say that what you’re describing…
This week we’ve finally arrived at the final part in my series on Dental Office Scheduling Policies! In case you missed the earlier installments, here’s Part 1, Part 2, Part 3 and Part 4. SCHEDULING POLICY #18: If a patient is late for their appointment by five minutes, the chairside assistant tries to find them. The assistant doesn’t throw this…
(Note: This is part two of a two-part post about overcoming patient objections. To read part one). In last week’s post, (read part one), I covered the basics of effectively handling patient objections. Specifically: The first rule for handling any objection, “Faulty” versus “real” objections, My “top-six” list of patient objections (including how to handle the first one on the…
(Note: this is part one of a two-part post about overcoming patient objections. Part Two.) After 13 years in private practice (two of them as an MGE client), I came on board with the company as a partner. This year (2014) I’ll be celebrating my 20th anniversary with the company. As you could imagine, in two decades I’ve evaluated the…
In this week’s post, I’ll carry on with the scheduling policies I used in my own office. I hope you’ve enjoyed Part 1, Part 2, and Part 3! This week, I’ll cover points 14 through 17: SCHEDULING POLICY #14: The hygienist is totally interruptible. When the doctor comes into the operatory, he or she drops what they are doing so…
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