Last updated on November 13th, 2025 at 01:35 pm Q: A couple of staff quit and are badmouthing me in the community. Is there something I can do about it? While reasons can vary, many people will badmouth like this when there is an unhandled upset about something. Now, there are usually signals that this upset exists before they quit…
Last updated on November 4th, 2025 at 05:49 pm Q: I’m spending a lot on new patient marketing, but haven’t seen much in the way of results. Should I stop? A: No results (or poor results) from marketing is normally caused by one of two things: A) your marketing is ineffective (i.e. nobody is responding to it), or B) your…
Last updated on November 10th, 2025 at 05:21 pm “I wish I had a perfect staff…. I wish I had a perfect staff…. I wish I had a perfect staff….” How many times have you said (or wished) something like this? If you’re like any of your colleagues—I would bet quite a bit! Hiring can be a headache… you’re missing…
Last updated on November 17th, 2025 at 03:19 pm Q: Is it important to have a dedicated Scheduling Coordinator or can this function be shared amongst all of the front desk staff? Great question! The problem with sharing a function is that you end up with a situation where nobody is really responsible or accountable for that function. A scheduler…
Q. I would like to start measuring individual employee productivity by using statistics. Do you have any suggestions on which stats to assign to the various jobs in the office? Good question. And I want to start my answer with a disclaimer: there’s quite a bit to know about statistic management! On the MGE Power Program a client might spend…
Last updated on November 4th, 2025 at 11:10 pm What would life (or work) be like if you had few (or no) staff problems? Great…right? Well, aside from how to get more new patients, we’ve found that problems surrounding hiring and managing staff are the second most asked about practice management issues. And with this in mind, I wanted to…