Customer Service

Create a better patient experience at every touchpoint. From first call to follow-up, learn how service impacts retention and case acceptance.

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Customer Service & Patient Experience

by Cecilia Sorelle, DDS

May 3rd, 2017

Last updated on November 4th, 2025 at 06:20 pm We opened our office in April of 2015 in New York (Queens). There’s no shortage of competition in our area; on our street alone there are seven other dental offices. We started out looking to do something great, so when considering ways to make our practice stand out, we stuck with…

Customer Service

Why Your Hygiene Department Isn’t Growing Like it Should Be

by Chris Menkhaus

Mar 15th, 2017

To start things off, I have a question for you: What would you think of a restaurant where only 10 or 20% of the people ever go back? You’d think that it isn’t a very good restaurant or something must be wrong with the food, right? A good restaurant or successful business makes people want to come back or continue…

Customer Service

How to Create First-Class Customer Service in a Dental Office

by Chris Menkhaus

Mar 1st, 2017

Last updated on November 18th, 2025 at 08:31 pm The quality of customer service—or lack thereof—can make or break the success of a dental practice. You could be on top when it comes to clinical competence, a well-intentioned staff or marketing excellence and still have patients that don’t want to come in the face of a subpar customer service experience.…

Customer Service

The 10-Minute Rule…Don’t Make Your Patients Wait!

by Ken Cirka DMD

Jan 18th, 2017

How We Make This Policy a Reality Note: This week’s blog post comes from special guest Ken Cirka, DMD. An MGE client Power Program Graduate, Dr. Cirka turned his small $200,000 a year Philadelphia office into a powerhouse $3 Million a year dental practice with an average of 125 new patients each month! Through diligent implementation, Dr. Cirka has been…

Customer Service

The Worst Thing You Can Do That Kills Your Goodwill With Patients

by Gregory A. Winteregg, DDS

Dec 17th, 2016

Last updated on November 11th, 2025 at 08:10 pm For the most part, we dentists as a group are concerned with how we are perceived by our patients. We try many things to generate goodwill and referrals—e.g. having a state of the art, spotless office, matching uniforms for the staff, a friendly and welcoming atmosphere, etc. Many step this up…

Case Acceptance

Getting Too Many “Low-Quality” New Patients?

by Sabri Blumberg

Nov 1st, 2016

Last updated on November 13th, 2025 at 04:00 pm We all want more new patients. More new patients = growing practice = more potential production and so on, right? So we spend a few bucks on marketing to get the phone to ring. And then we run into a snag: The new patients coming in don’t accept treatment or follow…

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Customer Service

Customer Service & Patient Experience

Why Your Hygiene Department Isn’t Growing Like it Should Be

How to Create First-Class Customer Service in a Dental Office

The 10-Minute Rule…Don’t Make Your Patients Wait!

The Worst Thing You Can Do That Kills Your Goodwill With Patients

Getting Too Many “Low-Quality” New Patients?

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