Training

Develop a team that performs consistently. Learn how to implement training systems that improve skills, confidence, and results.

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The Hand Off – Don’t Drop the Ball

by Laura Hatch M.S.

Sep 17th, 2014

For this week’s webletter, we have the privilege of offering the article “The Hand Off—Don’t Drop the Ball” on how to handle dental patients by MGE client Laura Hatch, MS, Office Manager of Scripps Rock Dental. Since becoming MGE clients in 2003, Laura and Dr. Tony Hatch have actually built two successful practices, starting out with their Maryland office, which…

Practice Management

Ask Sabri: Two Helpful Tips on Dental Staff Management and Training

by Sabri Blumberg

Aug 27th, 2014

Last updated on November 4th, 2025 at 07:08 pm Dental Staff Management: When to Train Staff & How to Monitor Staff Production When You’re Busy with Patients Q: Any suggestions on when to do staff training? Time for staff training should be worked into your office schedule on a weekly basis, usually just before or after normal production hours. The…

Scheduling

Ask Sabri: Scheduling, Bonus Plans & Training New Staff

by Sabri Blumberg

Apr 23rd, 2014

Last updated on November 17th, 2025 at 07:45 pm Q: How can I set up my schedule so patients wait no longer than 10 minutes? To ensure that no patient waits longer than 10 minutes requires some planning. First, have a clear idea (and policy for your staff) on how long each of your clinical procedures normally takes. Secondly, I…

Hiring

Hiring a Front Desk Employee with No Prior Dental Experience

by Carla Dezelic

Jun 8th, 2013

Last updated on November 5th, 2025 at 01:37 am Note: This article is directed primarily at the hiring of new dental front desk staff. While some of the information in this article could be applicable for other new staff in the practice (i.e. new dental assistants, etc.), depending on the state you are in, some back office staff may need…

Overhead and Profitability

Maintaining a High Quality of Care While Expanding

by Jeffrey M. Blumberg

Aug 15th, 2012

If you’re doing things right, your business should be growing. While expansion and growth can be desirable, it can also carry along with it a slew of new challenges (or headaches). For a dentist (or other health care practitioner), a growing practice eventually translates into more staff and providers (associate doctors or possibly partners). Many things can “derail” during expansion…

Team Management

Teambuilding: How to Make Every Employee Your Best Employee

by Michael Menkhaus

Dec 7th, 2011

Last updated on November 12th, 2025 at 02:12 pm As a practice grows, personnel must grow with it, and teambuilding can really make or break an office’s expansion. Many practice owners, by putting new employees on the job without proper training and apprenticing, can set themselves up for a loss in this regard. I’ve seen it happen too many times…

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