Last updated on November 4th, 2025 at 05:55 pm Ever had any trouble training new staff? Wish it were easier? We’ve all experienced the frustration associated with training new people. And unfortunately for them (and for you), poor training protocols resulting in confused and non-performing employees can give you the false impression that you’ve hired the “wrong person.” The solution…
Last updated on November 17th, 2025 at 03:19 pm Q: Is it important to have a dedicated Scheduling Coordinator or can this function be shared amongst all of the front desk staff? Great question! The problem with sharing a function is that you end up with a situation where nobody is really responsible or accountable for that function. A scheduler…
In a dental practice, there’s a function that is almost always undervalued or neglected. Lack of this function can throw a pretty large wrench into the mix despite superior clinical, management, marketing and communication skills. The function I’m referring to is: Quality Control. And by this I don’t just mean clinical quality control. I trust that you already maintain tight…
Q. I would like to start measuring individual employee productivity by using statistics. Do you have any suggestions on which stats to assign to the various jobs in the office? Good question. And I want to start my answer with a disclaimer: there’s quite a bit to know about statistic management! On the MGE Power Program a client might spend…
Last updated on November 6th, 2025 at 02:59 pm As you begin to get busier, you will see that there is only so much that you, the doctor, can PHYSICALLY do. At lower levels of production, you may end up wearing a lot of “hats” other than just “doctor.” As you grow, these other hats become more and more difficult…
In this article, Sabri Blumberg, our Deputy COO, gives her top tips on staff compliance and taking some of the load off yourself. Have your own question? Submit it to sabrib@mgeonline.com! Q: I just don’t seem to have enough time to keep up with the business end of my practice. Any ideas? This is a fairly common question, and it’s…