Last updated on November 14th, 2025 at 03:20 pm Most dentists would be happy to see more new patients. It’s the solution we focus on for practice growth. More new patients means more production, right? In general terms, this is correct. But I’ve also seen new patient centric focus go horribly wrong. Between joining HMOs and other heavily discounted insurance…
Last updated on November 4th, 2025 at 03:04 pm Neil Winteregg–Service Consultant Pretty much everybody anywhere, in dentistry or any business for that matter, would agree that the best new business comes from the referred family and friends of your existing patients (customers). And it’s easy to see why. The person arrives already wanting your product. They are also normally…
Last updated on November 17th, 2025 at 07:38 pm Does the quality of your new patient examination have any bearing on: Long-term patient retention? Referrals? Case Acceptance? Reducing Cancellations and No-Shows? I’ll cut to the chase… YES! In big bold capital letters! I’ve seen this prove out time and again. A high-quality new patient exam that “knocks a patient’s socks…
Last updated on November 13th, 2025 at 02:02 pm Marketing is a constantly evolving subject, and this is reflected in the dental industry over the decades. 30+ years ago, many dentists didn’t even consider that they should engage in marketing at all. They’d put up a sign and be involved in the community, and that was about it. Then in…
Last updated on November 13th, 2025 at 04:00 pm We all want more new patients. More new patients = growing practice = more potential production and so on, right? So we spend a few bucks on marketing to get the phone to ring. And then we run into a snag: The new patients coming in don’t accept treatment or follow…
Last updated on November 12th, 2025 at 01:51 pm It goes like this… You hear about a great new idea. Maybe it’s a referral program, a recall program, or a cool customer service procedure. Doesn’t matter, all you know is you want to implement this idea in your practice. So, you bring it to your team. Your excitement is infectious.…
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